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4290 Vienna Rd Reviews
Read reviews from customers who used our services at 4290 Vienna Rd
Total reviews
62
Average Rating
4.5/5
Stanley P,
Customer service response - A big thank you, Stanley, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716883792240
Excellent work! I would ask for him again!
Paul R,
Customer service response - Thank you for reaching out. We appreciate your feedback and will work on addressing the issues you have noted.
Sears Home Services on 1708857476481
Johnny B,
Customer service response - Thank you so much for the fantastic 5-star rating, Johnny! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707174593589
Firefly,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1767318820138
Technician told me It would beover $1000 to repair my refrigerator and after he left, I went to close the garage door. It wouldn’t close because He somehow tripped the breaker
Eric B,
Customer service response - We apologize for the inconvenience with the breaker, Eric. We appreciate your feedback and will work on ensuring our technicians are more careful in the future.
Sears Home Services on 1755570223719
he was VERY RUDE, Not happy @ All with his service. im being nice by giving him a 2. If I need someone for Dishwasher he c couldn't fix Pz don't send again
Marsha F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760061010431
Sears sent a technician out to fix my Samsung Fridge. The technician fixed it and under 1 1/2 months later it is doing the same thing. I cannot talk to anyone to try to resolve this. An AI comes on and cannot find my repair. This is crazy. I paid $450 for the repair. Ridiculous!
Martin S,
Customer service response - We apologize for the trouble you've faced, Martin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754441428643
Kenmore refrigerator has been the worst product I have ever purchased. 6 visits for repair it took to get it fixed. 6 months without it working. Sears Home Service has been an absolute nightmare to deal with.
Jeff C,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779151318238
Be ware. This company will rob you. They showed up, demanded money upfront $1,226.00 for parts to fix a fridge. Said they would return in 5 days with parts to fix the fridge. Never showed up and said the parts are on back order, ive waited over a month now. Ive since called a different company they came and fixed the issue within 2 hours. No parts were needed. Ive tried to reach out to them several times but can never get through their A.I. answering service. So I’ve maid another appointment to get a live person on the phone. They were very sympathetic and said it was unfair what they did to me. And told me to call a different number to bypass the A.I. system. But the same answering service still prevents you from talking to a live person. AVOID AT ALL COST!!! They will screw you over and keep you waiting for months
Jorge H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764556641043
Very rude! Hung up on us when we asked him to come back and fix our refrigerator. Told us just to buy a new one!
Donna W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1739950270741
