34800 Groesbeck Hwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service work
He was very professional and knowledgeable
Frank M, Algonac, MI
Dryer
Thank you so much for showing up so quick and cleaning the dryer making sure that it was running properly would totally recommend this work!
Susan D, Sterling Heights, MI
Fast and friendly
Great customer service by David today. Fixed the dishwasher quickly. Would definitely recommend and use again.
Katie K, Fraser, MI
Dead refrigerator/bottom freezer compressor
A+++. Don K. was on time, explained what he was going to do, explained the diagnosis and the needed compressor replacement. (I guessed it was the compressor when I called for the service call.) Don clearly explained everything he did. He was friendly, respectful, helpful, worked the entire time he was here. It was very clear to me that he knew everything needed to repair the refrig/freezer back to good working condition. My husband and I are satisfied with the repair cost, also. I am very satisfied with the entire process of making the appointment by phone on Friday and the subsequent repair appointment. Excellent rating to all involved in solving the problem.
Barbara G, Fraser, MI
5 stars
As Mark has been to my house to service my washer 2 other times .I was glad to see Mark this morning . Because , I knew he was familiar with what was happening / needed .
Rebecca D, Clinton Twp, MI
kenmore repair please with service
William is very knowledgeable. Both are professional and prompt. The repair was done in a timely manner
Teresa G, Harrison Twp, MI
5 stars
Mark was great - he was friendly, polite and professional. He answered all my questions with kindness .
Rebecca D, Clinton Twp, MI
5 stars
Mark was great- he was friendly, polite and professional. He answered all my questions kindly .
Rebecca D, Clinton Twp, MI
Awesomeness
He was quick ,efficient and kind. Truly a professional and genuinely a nice person!
Linda M, Clinton Twp, MI
All your techs are excellent
The Sears techs are outstanding which is why we've used Sears service for years. HOWEVER : your A&E call/email service is awful! The foreign people answering the phone are difficult to understand, they don't give proper directions of what to do when parts come in and toncall back to set up a new appoint for the actual repair and they dont provide the correct date. We were told our tech was supposed to come back out yesterday from 1p-5p but this service messed up and scheduled the tech today. I repaired my own washer yesterday. Ditch this call service immediately or you are going to go out of business. Again, the techs are outstanding - its the service setting up the appointments that need to be fired.
Kristina H, Mt Clemens, MI
