11170 Mall Circle Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (276 reviews)

Clyde

May 29, 2025

Technician was on time and professional. He replaced the part and the oven works again.

Source: Google

Customer service response - Thank you for sharing your positive experience, Clyde. We're happy to hear that the technician was on time and professional, and that your oven is working again!

Sears Home Services on May 28, 2025

Macia F

May 20, 2025

The technician was courteous, professional and knowledgeable.

Source: Google

Customer service response - Thank you for sharing your positive experience, Macia. We're happy to hear that the technician was courteous, professional, and knowledgeable!

Sears Home Services on May 19, 2025

Angela B

May 19, 2025

After numerous cancellations and once the technician got to my home, they are always polite and worked hard to get the job completed. But the company SEARS as far as communication with the clients its horrible I have requested not to use SEARS ever again because they do to many rescheduling after on several occasions of sitting in my home waiting from 7am-6pm only to have them rescheduled without my consent. I’m done with Sears.

Source: Google

Customer service response - Thank you for your feedback, Angela. We're happy to hear the technician was polite and hardworking, but we're sorry for the communication and scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.

Sears Home Services on May 18, 2025

Jason C

May 19, 2025

Cedric was great.

Source: Google

Customer service response - Thank you for sharing your positive experience, Jason. We're happy to hear that Cedric was great!

Sears Home Services on May 18, 2025

paw A

July 22, 2025

REPAIR-A+ ****SCHEDULING/ CUSTOMER SERVICE process via phone-website-Failure! ...continued use of a faulty process! 3 days of NO SHOWS as mentioned on more than dozens of communication; no communication as to NO SHOWS; ;cumbersome/ineffective process for scheduling' INCONSIDERATE: UNPROFESSIONAL. ***IF interested in customer satisfaction: schedule for shorter window of time (7AM-12 N) or 1PM-5PM; hire additional technician; integrity re: professional call to alert NO TECHNICIAN; late technician/updates *compensation for inconvenience/ 1st appt-following the day of missed appt.;

Source: Google

Customer service response - Thank you for your feedback, paw allen. We're happy to hear you received A+ repair service, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.

Sears Home Services on May 12, 2025

Mary W

May 12, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on May 12, 2025

Jojo M

May 12, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on May 12, 2025

Maria T

May 11, 2025

Outstanding service.

Source: Google

Customer service response - Thank you for sharing your positive experience, Maria. We're happy to hear you received outstanding service!

Sears Home Services on May 11, 2025

Tonia J

May 11, 2025

He got the refrigerator working after two previous people could not.

Source: Google

Customer service response - Thank you for sharing your positive experience, Tonia. We're delighted to hear that our technician was able to get your refrigerator working when others could not!

Sears Home Services on May 11, 2025

rodath

May 12, 2025
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on May 12, 2025

Average Rating: 4.4/5 (276 reviews)

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