11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
David P
michael M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 10, 2025
Robert A
The HVAC technician was pleasant, courteous and knowledgeable of the problem. He also addressed two other concerns I had, and he took care of one and sent the other request to his supervisors to get authorization to perform the job.
Customer service response - Thank you for sharing your positive experience, Robert. We're happy to hear that the HVAC technician was pleasant, courteous, and knowledgeable, and that he addressed your concerns effectively!
Sears Home Services on June 09, 2025
Vonda W
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 08, 2025
Maurice B
Nasser was very competent in the knowledge of fixing our microwave. He explained everything clearly in our asking questions. Nasser had a good demeanor, pleasant, and humorous relationship with us. He is the BEST.
Customer service response - Thank you for sharing your positive experience, Maurice. We're happy to hear that Nasser was competent, clear, and had a pleasant demeanor while fixing your microwave!
Sears Home Services on June 05, 2025
NaShay G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 04, 2025
Tavawya B
The technicians were superior and very knowledgeable. My disappointment is with the all day availability instead of a shorter arrival window. On my first appointment date no one showed up. 30 minutes after the end of the arrival window I received an email that the visit would need to be rescheduled. I had waited ALL DAY for your technician and then to be rescheduled at the last minute was completely UNACCEPTABLE. To add insult to injury the technician arrived around 1:40pm on the rescheduled date. Any customer who is cancelled by Sears should be rescheduled to the first thing in the morning not 1:40 in the afternoon. That I would consider great customer service and showing consideration for other people's time.
Customer service response - Thank you for your feedback, Tavawya. We're happy to hear the technicians were superior and knowledgeable, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on June 03, 2025
Crystal A
Cedric is the real deal. Last year, it took Sears 6 months to repair my fridge, which was beyond frustrating. This year, Cedric was assigned to my repair request, and my fridge was back up and running in about 2 weeks. He is professional and on point.
Customer service response - Thank you for sharing your positive experience, Crystal. We're happy to hear that Cedric was professional and efficient in getting your fridge repaired quickly this year!
Sears Home Services on June 02, 2025
richard C
Very professional and professional on time. Tested our washer thoroughly.
Customer service response - Thank you for sharing your positive experience, Richard. We're happy to hear that the technician was professional and thorough in testing your washer!
Sears Home Services on June 02, 2025
Eugene S
Technician Elon performed a through PM on our Heat Pump.
Customer service response - Thank you for sharing your positive experience, Eugene. We're happy to hear that Elon performed a thorough PM on your heat pump!
Sears Home Services on May 29, 2025
