11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Brenda B
Customer service response - Thanks for the great rating, Brenda! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on August 20, 2024
John E
While Farmarz was not able to solve my problem, he was professional and honest. I appreciate that. Whomever runs scheduling does a terrible job. I was given a 4 hour window, 7 to 11am, but folks didn’t show up until almost 1 o’clock. Technician did what he could, problem continues, working with manufacturer
Customer service response - We apologize for the scheduling issues you experienced, John. Thank you for recognizing Farmarz's professionalism and honesty.
Sears Home Services on August 20, 2024
LaShele H
It took a long time and a lot of miscommunication for it to get fixed
Customer service response - We apologize for the delays and miscommunication you experienced. Thank you for bringing this to our attention.
Sears Home Services on August 06, 2024
William G
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 27, 2024
Stan W
There have been some disconnects lately with scheduling but the technicians who show up know their stuff. Wall-Oven issue quickly diagnosed and repaired. Many thanks!
Customer service response - We apologize for any inconvenience the scheduling issues caused and are glad to hear our technicians resolved your wall-oven issue efficiently. Thank you for your feedback and understanding!
Sears Home Services on May 28, 2024
Greg G
Explained everything, good job
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad that our team was able to explain everything to you.
Sears Home Services on January 18, 2024
N/A
I heard this Sears location had to have closed some time in 2020 among other Sears locations in Waldorf, Maryland. I haven't seen it open whenever I visited the mall.
Customer service response - Thank you for your feedback. Our Sears Appliance Repair service is still operational at this location, and we appreciate your interest.
Sears Home Services on June 19, 2025
Imogene N
The front of my washer got scratched.
Customer service response - We apologize for the damage to your washer, Imogene. Please contact us directly so we can address this issue for you.
Sears Home Services on May 28, 2025
Felicia
The experience was mediocre. The technician gets a high rating for timeliness and efficiency for identifying and resolving the issue. He receives mediocre rating for patience. I am not an expert in his line of work therefore I had a question or two before I agreed to the repair. Specifically with the lifespan and current age of a component and the logic for replacing versus cleaning. He was impatient and borderline rude in his response and even said something to the effect of ‘instead of talking I could be fixing’. I’d rather not have him return for any servicing.
Customer service response - We apologize for the technician's impatience, Felicia. We appreciate your feedback and will address this to ensure better service in the future.
Sears Home Services on March 30, 2025
Reggie P
Price were too high
