11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Julie H
They did not do anything but collect my deposit
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 26, 2025
Chioma N
This is the worse company to deal with regarding any AC issues. Their technicians were so rude and even cut the call on us. Their technicians diagnosis was wrong and the did not even have the patience to do a thorough check. There is no contact number for customer support so it’s difficult to reach anyone for complaints. This is the worse experience I have had with AC repairs
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 25, 2025
Latosha S
The technician was a no show.
Customer service response - We apologize for the trouble you've faced, Latosha. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 23, 2025
Carrinne C
Mr hung has the worst customer service he came to my home he was rude to my tenant I ddnt have a water hose so he just left the house my tenant thought he was going to the truck to get one but he just was about to leave she caught him getting in his truck she asked what’s going on he just yelled you have to reschedule because you don’t have a hose
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 22, 2025
Karen S
1He was kind efficient and polite. He also told me how to fix of this happens UPDATE The fix to my microwave didn't last a week. I don't think it's the fault of the lesson who fixed it. It's just a piece of garbage. I had to have another technician come out. My text said my time frame was 9-1130. I had a doctor's appointment at 1230 so this was fine. The website said 9-12. Cutting it close but doable. Long story short. You can't get a human and when I did she lied and said she'd spoken to Sears to let them know l HAD to leave my home by noon. The automated service said he was coming but had 2 customers before me. The website never updated and l was never contacted. My time got pushed back twice. First they said he'd be the by 2. Then by 4. I only know this because l kept calling. The technician didn't arrive until 3! I guess l was supposed to be thankful he got there before 4. I could have kept my appointment. I could have run my errands. But no, l was stuck at home. I'm never using them again. Not for ANYTHING!
Customer service response - Thank you for sharing your positive experience, Karen. We're happy to hear that the technician was kind, efficient, and provided helpful advice!
Sears Home Services on May 19, 2025
K
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 12, 2025
EVE F
An experienced technician should have told me that they donot carry certain parts, especially after I told him that a technician had told me that the evaporator was gone. The real Sears would never did that , I donot recommend calling Sears.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 05, 2025
Krystal T
Nobody showed up
Customer service response - We apologize for the trouble you've faced, Krystal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 24, 2025
Sheila H
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 26, 2024
John C
I have been waiting for this appointment for over 5 months and again the guy turned up when I was not there. I have explained that I am unavailable u til a Friday or Saturday. Please rearrange another appointment and I will arrange for off work. Preferably a Fri, Sat or a Monday. I have not used this dishwasher once since I moved I. July this year.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 27, 2024
