11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Anthony J
My final technician was great but he was my 3rd technician…he had to come out twice so all together there were 3 techs 5 visits and a video conference…on top of that my appointments were scheduled for a 8 hour window and changed twice 30 mins before the end of the window…but my final technician got the appliance fixed
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 15, 2025
Mary F
I asked him to turn off the clicking noise the refrigerator was making and he said it can’t be done but I know the past technician turned off the clicking noise and I was able to still get water from the refrigerator without the clicking noise. He was too in a rush because he said someone else was waiting for him.
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 17, 2024
Larry W
Technician was extremely nice, but problem was not solved. Technician’s exercising of machine did not recreate the leak that was being experienced. After technician left, leak re-occurred with washing of 1st load.
Customer service response - Thank you for taking the time to bring this to our attention, Larry. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
Oliver H
I did not get all the parts to completely fix my washer.
Customer service response - Thank you for taking the time to bring this to our attention, Oliver. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
A. P
The appliance is fixed but the tech had an attitude when we asked questions and raised his voice. Do not send him back to our home. His customer service could have been better.
K
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 12, 2025
EVE F
An experienced technician should have told me that they donot carry certain parts, especially after I told him that a technician had told me that the evaporator was gone. The real Sears would never did that , I donot recommend calling Sears.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 05, 2025
Krystal T
Nobody showed up
Customer service response - We apologize for the trouble you've faced, Krystal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 24, 2025
Sheila H
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 26, 2024
John C
I have been waiting for this appointment for over 5 months and again the guy turned up when I was not there. I have explained that I am unavailable u til a Friday or Saturday. Please rearrange another appointment and I will arrange for off work. Preferably a Fri, Sat or a Monday. I have not used this dishwasher once since I moved I. July this year.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 27, 2024
