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11170 Mall Circle Reviews
Read reviews from customers who used our services at 11170 Mall Circle
Total reviews
440
Average Rating
4.3/5
Vonda W,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1749436557653
Nasser was very competent in the knowledge of fixing our microwave. He explained everything clearly in our asking questions. Nasser had a good demeanor, pleasant, and humorous relationship with us. He is the BEST.
Maurice B,
Customer service response - Thank you for sharing your positive experience, Maurice. We're happy to hear that Nasser was competent, clear, and had a pleasant demeanor while fixing your microwave!
Sears Home Services on 1749173918856
NaShay G,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1749083419286
The technicians were superior and very knowledgeable. My disappointment is with the all day availability instead of a shorter arrival window. On my first appointment date no one showed up. 30 minutes after the end of the arrival window I received an email that the visit would need to be rescheduled. I had waited ALL DAY for your technician and then to be rescheduled at the last minute was completely UNACCEPTABLE. To add insult to injury the technician arrived around 1:40pm on the rescheduled date. Any customer who is cancelled by Sears should be rescheduled to the first thing in the morning not 1:40 in the afternoon. That I would consider great customer service and showing consideration for other people's time.
Tavawya B,
Customer service response - Thank you for your feedback, Tavawya. We're happy to hear the technicians were superior and knowledgeable, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on 1749007009702
Cedric is the real deal. Last year, it took Sears 6 months to repair my fridge, which was beyond frustrating. This year, Cedric was assigned to my repair request, and my fridge was back up and running in about 2 weeks. He is professional and on point.
Cris A,
Customer service response - Thank you for sharing your positive experience, Crystal. We're happy to hear that Cedric was professional and efficient in getting your fridge repaired quickly this year!
Sears Home Services on 1748910465830
Very professional and professional on time. Tested our washer thoroughly.
richard C,
Customer service response - Thank you for sharing your positive experience, Richard. We're happy to hear that the technician was professional and thorough in testing your washer!
Sears Home Services on 1748915018177
Technician Elon checked out the performance of the dryer. He found it to be functioning correctly. He refused to do a PM while he was here because he said he had a ‘repair’ order not a PM order. That’s not logical. Something was causing the dryer to squeak. A PM could have prevented it from happening.
Eugene S,
Customer service response - Thank you for sharing your positive experience, Eugene. We're happy to hear that Elon performed a thorough PM on your heat pump!
Sears Home Services on 1748561655885
Michael S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1748564361821
Service was wonderful. He was funny and efficient we are very happy!
Kim W,
Customer service response - Thank you for sharing your positive experience, Kim. We're happy to hear that the service was wonderful and that you found the technician funny and efficient!
Sears Home Services on 1748479066549
Technician was on time and professional. He replaced the part and the oven works again.
Clyde,
Customer service response - Thank you for sharing your positive experience, Clyde. We're happy to hear that the technician was on time and professional, and that your oven is working again!
Sears Home Services on 1748480245894
