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11170 Mall Circle Reviews
Read reviews from customers who used our services at 11170 Mall Circle
Total reviews
440
Average Rating
4.3/5
The technician was courteous, professional and knowledgeable.
Macia F,
Customer service response - Thank you for sharing your positive experience, Macia. We're happy to hear that the technician was courteous, professional, and knowledgeable!
Sears Home Services on 1747700455198
After numerous cancellations and once the technician got to my home, they are always polite and worked hard to get the job completed. But the company SEARS as far as communication with the clients its horrible I have requested not to use SEARS ever again because they do to many rescheduling after on several occasions of sitting in my home waiting from 7am-6pm only to have them rescheduled without my consent. I’m done with Sears.
Angela B,
Customer service response - Thank you for your feedback, Angela. We're happy to hear the technician was polite and hardworking, but we're sorry for the communication and scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on 1747613864610
Cedric was great.
Jason C,
Customer service response - Thank you for sharing your positive experience, Jason. We're happy to hear that Cedric was great!
Sears Home Services on 1747614169493
EXCELLENT TECHNICIAN/ REPAIR-A+****SCHEDULING/ CUSTOMER SERVICE process via ph-website- discontinue use of a faulty process! REVISIT then update this cumbersome/ ineffective process for 'scheduling'. ***IF interested in customer satisfaction: schedule for shorter windows of time (7AM-12 N) or (1PM-5PM); hire additional technicians; integrity update w/ accurate professional info.*UNPROFESSIONAL-UNETHICAL-LACK OF COUSTOMER SERVICE; CONSTANT CALL-ROUND ROBIN INEFFECTIVE PROCESS (TOTAL CALLS FOR US=32); MORE THAN 8 NO SHOWS FOR APPT.; LACK OF INTEGRITY W/WARRANTY CONCERNS; NO CONSISTENCY IN VARIOUS DEPT. REPORTS/CONVERSATION/CUSTOMER PORTAL! SCHEDULING IS absurdity-TOTALLY, LUDICROUS 7-6PM ; 8-5PM ; WAITING NOW 9+WEEKS FOR ...YET NO RESOLUTION
paw A,
Customer service response - Thank you for your feedback, paw allen. We're happy to hear you received A+ repair service, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on 1747092749411
Mary W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1747093510926
Jojo M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1747026485519
Outstanding service.
Maria T,
Customer service response - Thank you for sharing your positive experience, Maria. We're happy to hear you received outstanding service!
Sears Home Services on 1747025957376
He got the refrigerator working after two previous people could not.
Tonia J,
Customer service response - Thank you for sharing your positive experience, Tonia. We're delighted to hear that our technician was able to get your refrigerator working when others could not!
Sears Home Services on 1747025949047
rodath,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1747026485482
Good service. Highly recommended.
JO M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1747026499468
