11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Monique O
I am so excited of my experience for my clothes dryer repair. The technician Jason, was extremely knowledgeable of his work. He was pleasant, on time and kept me informed of what was needed and took the time to show us a better way to use our machine. I highly recommend this company and technician.
Customer service response - Thank you for sharing your positive experience, Monique. We're delighted to hear that Jason was knowledgeable, pleasant, and informative during your dryer repair, and we appreciate your recommendation!
Sears Home Services on April 24, 2025
hdfxdc17
Rescheduling was much appreciated and resolution was quick and easy .
Customer service response - Thank you for sharing your positive experience, hdfxdc17. We're happy to hear that the rescheduling was appreciated and the resolution was quick and easy!
Sears Home Services on April 22, 2025
Felicia O
My tech was pleasant and knowledgeable. I appreciate Sears (long standing reputation).
Customer service response - Thank you for sharing your positive experience, Felicia. We're delighted to hear that your technician was pleasant and knowledgeable, and we appreciate your trust in Sears!
Sears Home Services on April 22, 2025
Debbie P
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 22, 2025
S B
I scheduled a general riding lawnmower tune-up to replace standard air filter, change oil and gas filters, spark plugss and mower blades. I did this online and received an estimate of $169, plus parts. When the repairman showed up and on-time, he was very professional and thorough. He said he had to do an estimate for the job and I agreed. When done, he informed me that with the cost of the estimate ($139) the total job would be approx. $675!!! Are you kidding. I declined the service but still had to pay for the estimate. This is a rip-off by SEARS. Where in the world would parts escalate the estimated price from $169 to over $675? Be warned that this is tantamount to fraudulent advertising. I plan to file complaints with SEARS and to the Maryland Attorney General's Office for Consumer Affairs. This is not the repairman's fault, this is corporate policy. The repairman was great and I applaud his professionalism. So I give him five stars.
Customer service response - We apologize for the frustration and confusion regarding the pricing, S Beach201. We appreciate your feedback and are glad to hear that the repairman was professional. Please contact us directly to discuss this further.
Sears Home Services on April 20, 2025
Dawnlita F
He was great and he explained everything
Customer service response - Thank you for sharing your positive experience, Dawnlita. We're delighted to hear that our technician was great and explained everything clearly!
Sears Home Services on April 17, 2025
Deborah G
The Technician, Jason, was very polite, attentive and knowledgeable. He was very careful not to scratch my new Luxury Vinyl flooring and I thank him for that. He checked all the settings in the stove’s panel before leaving. Outstanding service. 👏👏👏
Customer service response - Thank you for sharing your positive experience, Deborah. We're delighted to hear that Jason was polite, attentive, and careful with your flooring while providing outstanding service!
Sears Home Services on April 16, 2025
Raymond C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 14, 2025
Thomas J
Our technician, Jason was throughly skilled at diagnosing our issue & creating a solution. Additionally, he explains everything clearly & with ease. We will gladly refer family & friends to Sears & if they live in our area we will definitely suggest that they request Jason.
Customer service response - Thank you for sharing your positive experience, Thomas. We're delighted to hear that Jason was skilled, clear in his explanations, and that you would recommend him to family and friends!
Sears Home Services on April 13, 2025
DA H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 07, 2025
