11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert D
Contacted Sears, they sent a tech out to my house asap. He found the problem, ordered the part, and came right back out to install it. Very professional tech, very prompt service. I really appreciate Sears Appliance Repair!
Customer service response - Thank you for sharing your positive experience, Robert. We're delighted to hear about the prompt and professional service you received from our technician!
Sears Home Services on October 27, 2024
Gloria W
Technician was knowledgeable, professional and courteous.
Customer service response - Thank you for sharing your positive experience, Gloria. We're delighted to hear that our technician was knowledgeable, professional, and courteous!
Sears Home Services on October 27, 2024
Paul W
Joseph was on time , professional, and fast!11
Customer service response - Thank you for sharing your positive experience, Paul. We're thrilled to hear that Joseph was punctual, professional, and efficient!
Sears Home Services on October 22, 2024
J T
Teamim is the best technician I’ve had thus far. He is very professional and courteous. And he wore shoe covers without me asking. An excellent repair Technician. My clothes dryer works 400% better. New barrel bearings, belt and pulley.
Customer service response - Thank you for sharing your experience with Teamim. We're thrilled to hear about his professionalism and the excellent repair work on your clothes dryer!
Sears Home Services on October 06, 2024
Amer K
Simply amazing service, I can't express my satisfaction enough. Solomon was transparent, thorough and competent. All the HVAC unit needed was a new capacitor, he replaced that, no upcharging, showed the damaged part in the end and was done. In recent past I have never seen any technician not upcharging so this was a very nice surprise.
Customer service response - Thank you for sharing your experience, Amer. We're thrilled to hear that Solomon provided transparent and competent service without any upcharging.
Sears Home Services on October 01, 2024
Nicole B
Very prompt and experienced good communicator. Unfortunately brand new unit has a manufacturers defect
Customer service response - Thank you for your feedback, Nicole. We're glad to hear about the prompt and effective communication, and we're sorry to learn about the manufacturer's defect in your new unit.
Sears Home Services on September 28, 2024
Barbara J
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 26, 2024
Sheila D
The gentleman who repaired our dishwasher worked with our schedule (even though our schedule was difficult) and did the repair professionally and resourcefully, then explained everything he did to us, including directions on how to use the appliance more effectively. Excellent skills and, workmanship, and professional presentation. We could not ask for anything more.
Customer service response - Thank you for your detailed review! We're delighted to hear that our technician accommodated your schedule and provided professional and resourceful service.
Sears Home Services on September 26, 2024
Shirley A
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 19, 2024
Conrad L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 18, 2024
