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11170 Mall Circle Reviews
Read reviews from customers who used our services at 11170 Mall Circle
Total reviews
416
Average Rating
4.3/5
Fixed my dryer, but left my back door open, which caused my heat to not automatically shut off. Let all old materials on the dryer, and the belt stuck in my shelf above the dryer. I only gave 3 stars because the dryer does come on, and dries.
georgia F,
Customer service response - We apologize for the oversight, Georgia. Thank you for your feedback, and we'll work on ensuring our technicians leave the work area tidy and secure.
Sears Home Services on 1771288500133
khaleda A,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1756778709433
Richard provided great service however the dryer will not heat.
Antwalyse H,
Customer service response - We're glad Richard provided great service, Antwalyse. We apologize for the issue with the dryer and appreciate your feedback, which will help us improve our service.
Sears Home Services on 1755824299382
The technician did sat or leave a report of what he said he fixed.
Cynthia C,
Customer service response - We apologize for the lack of communication, Cynthia. Please contact us directly so we can provide you with the report details.
Sears Home Services on 1755042908967
I heard this Sears location had to have closed some time in 2020 among other Sears locations in Waldorf, Maryland. I haven't seen it open whenever I visited the mall.
Noname,
Customer service response - Thank you for your feedback. Our Sears Appliance Repair service is still operational at this location, and we appreciate your interest.
Sears Home Services on 1750375468313
The front of my washer got scratched.
Imogene N,
Customer service response - We apologize for the damage to your washer, Imogene. Please contact us directly so we can address this issue for you.
Sears Home Services on 1748480349519
The experience was mediocre. The technician gets a high rating for timeliness and efficiency for identifying and resolving the issue. He receives mediocre rating for patience. I am not an expert in his line of work therefore I had a question or two before I agreed to the repair. Specifically with the lifespan and current age of a component and the logic for replacing versus cleaning. He was impatient and borderline rude in his response and even said something to the effect of ‘instead of talking I could be fixing’. I’d rather not have him return for any servicing.
Felicia,
Customer service response - We apologize for the technician's impatience, Felicia. We appreciate your feedback and will address this to ensure better service in the future.
Sears Home Services on 1743384020650
Price were too high
Reggie P,
My washing machine is currently operational; however, it took over a month for Sears to return and install the replacement part following the initial diagnostics. It has been difficult to contact customer service, as the only available option is an AI assistant that was unable to reschedule the appointment. The repair has now been completed, but in the future, I would prefer to engage a contractor who can complete the work more promptly. Thank you.
Cornelius B,
Customer service response - We apologize for the trouble you've faced, Cornelius. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769997688611
Did not repair HAVC. Have to come back .
William M,
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769471149355
