11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Esoo E
I asked about repairing my mini fridge and he asked for a fee higher than its new price 🤣
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 16, 2025
Anthony J
My final technician was great but he was my 3rd technician…he had to come out twice so all together there were 3 techs 5 visits and a video conference…on top of that my appointments were scheduled for a 8 hour window and changed twice 30 mins before the end of the window…but my final technician got the appliance fixed
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 15, 2025
Mary F
I asked him to turn off the clicking noise the refrigerator was making and he said it can’t be done but I know the past technician turned off the clicking noise and I was able to still get water from the refrigerator without the clicking noise. He was too in a rush because he said someone else was waiting for him.
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 17, 2024
Larry W
Technician was extremely nice, but problem was not solved. Technician’s exercising of machine did not recreate the leak that was being experienced. After technician left, leak re-occurred with washing of 1st load.
Customer service response - Thank you for taking the time to bring this to our attention, Larry. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
Oliver H
I did not get all the parts to completely fix my washer.
Customer service response - Thank you for taking the time to bring this to our attention, Oliver. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
A. P
The appliance is fixed but the tech had an attitude when we asked questions and raised his voice. Do not send him back to our home. His customer service could have been better.
Omaa M
I do not see 0 star to grade the work. The AC works for 5 minutes, he could have come back right away if you have any number, good customer service or a number to call a person; instead you make us handle everything with the machine. Very poor customer service ever...
Customer service response - We apologize for the trouble you've faced, Omaa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 22, 2025
Lashon B
Absolutely the WORST. Never again.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 13, 2025
Julie B
Took weeks to months to get the slightest repair done on my washer. Numerous texts, emails and calls but finally fixed today. Not the techs fault but the platform and service factor needs a major overhaul! Wrong parts were ordered, I was rescheduled time and time again without me even knowing
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 01, 2025
Tina W
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on June 29, 2025
