11170 Mall Circle Reviews

I would give 0 stars if I could. I've had 6 appointments scheduled and no one ever shows up. I receive an email saying the tech is on his way!

Absolutely worst service you will ever get to fix your appliance!! DO NOT USE this service! They will scam you! All calls are AI- there is absolutely no way to get a live agent. The first service call the guy did absolutely nothing when he came but told me I needed to order the most expensive part I could then no showed on the scheduled day to replace it then because everything is AI only for days the system wouldn't let me reschedule. Finally was able to reschedule and finally they came but this time they actually took the oven apart and put the piece guess what it wasn't even that part that the problem was! Now they needed to order 2 more parts and scheduled for a week out only to no show AGAIN!! And guess what- I can't reschddule again because even AI doesn't understand why they keep no showing!! A family of 6 and we have been out of our microwave and oven for over a month now!!!!

I have a oil heater ignition coil failure that required removal of four screws and replacement of unit. The technician was totally incompetent and had no clue how to diagnose or repair the unit. He took my money and forged my signature stating I accepted the job as finished. What a great lawsuit. There is a reason Sears has gone bankrupt with this kind of service.

I recently had an appointment regarding an issue with my Whirlpool double oven not working. A&E Factory Service sent a technician named Nasr S. Unfortunately, I was very dissatisfied with his attitude and overall demeanor. He was not personable and seemed dismissive throughout the visit. I explained the error codes that had appeared on my oven. He performed a few temperature checks and connected a meter, then concluded that the oven was fine. The entire testing process lasted less than 10 minutes, which I felt was insufficient given the recurring issue. After I mentioned the E2-F3 error codes, he looked them up on his phone and acknowledged that they could indicate a faulty temperature sensor or motherboard. Despite this, he told me to call the office if the errors appeared again and proceeded to charge the $129 diagnostic fee. What was confusing is that, although he stated the oven was fine, he also wrote up an estimate of over $600 for replacing the sensor and motherboard, noting that two technicians would be required for the job. This inconsistency was concerning—why provide an estimate if his testing found nothing wrong? Additionally, he gave me an unsolicited lecture on how to use my double oven, which I found unnecessary and unhelpful. When I speak with someone at A&E, I will request that Nasr S. not be assigned to any future service appointments at my home.

I felt that the technician rushed through the job. He was here for five minutes and said everything was fine, although there is clearly water appearing. He said it my be coming from outside and furnace is in the basement. He did not show what was done. I feel my insurance and I just got ripped off. I paid a $100 deductible and my insurance paid much more.

It looks like the information you entered when you make the appointment is not provided to the service tech. We had to pay for the visit even though nothing was done except telling us that the part is no longer available. I think the tech did not know how to repair the microwave oven combo

0 starts if i could. This my second issue regarding tech Elio. He dispatched to my home on 12/23. Was nice and told me I needed a part. However closed out my ticket as canceled as if the appointment never happened. This caused significant delays and phone calls. Only to have a another dispatch schedule for today1.20.26. Tech lied and said i did not answer the phone or the door. Ive been home all day. Its incredibly hard to get reps on the phone or have a fruitful conversation with the chat agent. Agents aren't helpful and say bc he closed it out all i can do is reschedule!

The Technician didn't show!

O stars!!! Save yourself time and money and DO NOT USE THIS SERVICE! I’ve had 5 appointments to fix my ice maker and it’s still not working. I paid $600 and I can’t get a live person to help me with a refund. They use AI and you cannot speak to a real person for help. DON’T waste your time and money!

The service provider did not show up until 5 pm. This is the fourth time that a provider has either not come or come very late. This is also the 6-7 visit and the problem is still not fixed.