200 Kent Landing Reviews
Showing most recent reviews from verified customers of Sears Home Services
Darlene W
The tech was very sweet and very professional! Keep him around because he's a good one!
John W
Joe was great, on time, called ahead. Onsite service and Customer Care was awesome
Dr. L
Turner S
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on July 20, 2025
Ronald W
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on November 06, 2024
Kathy C
No phone call before arriving. Arrived at 730, half hour before 8-12 window. Replaced belt which I suggested as washer was making a belt noise. Was gone in 20 minutes.
Customer service response - We apologize for not calling before arriving and any inconvenience caused by our early arrival. Thank you for suggesting the belt replacement and for your feedback.
Sears Home Services on May 28, 2024
Louis B
I am not to happy that the previous Thermostat only lasted 5 monts....this is becoming an expensive exercise
Customer service response - We apologize for the inconvenience with the thermostat's lifespan and understand your concern regarding the cost. Thank you for bringing this to our attention.
Sears Home Services on March 28, 2024
Christa R
Have Master Service Agreement with Sears for many years but the service was getting worse over time. Have a Laundry Center W/D unit in my rental property that had major issue with the unit. Tenant called in end of March for repair and unit finally got repaired June 17th over two and a half months later. Unfortunately my tenants got feed up and did threaten to sue me so I had to purchase a new unit end of May which was delivered May 31th. I got BBB involved to see if Sears steps up to the plate to comensate me for the cost. Do not recommend to use them.
Customer service response - We apologize for the trouble you've faced, Christa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 17, 2025
Jason M
Sears technician broke the appliance worse than it was beforehand. Was supposed to order additional parts and schedule a follow-up visit. Did neither, and I have to start back at the beginning.
Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 20, 2025
Paul H
Tech was unable to work on my dishwasher. Only refrigerators. I had advised sears of the dishwasher leak when you reached out to schedule. Tech told me to reschedule after we waited 6 hours for his arrival. Very inhappy with service.
Customer service response - We're really sorry to hear about your experience, Paul. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 30, 2025
