200 Kent Landing Reviews

No phone call before arriving. Arrived at 730, half hour before 8-12 window. Replaced belt which I suggested as washer was making a belt noise. Was gone in 20 minutes.

They're okay when they show up and when the bring the right tools. The AI thing they use for appointments is awful.

Need to come back washer still broke

5-14-26 update: tech came out and determined the dishwasher NON-REPAIRABLE. I had to contact Sears A WEEK LATER and they told me that a technician would need to come out to look at it in order to determine if they would be able to send me a check to replace my dishwasher ) that’s four days off work now!) SAVE YOURSELF A LOT OF TROUBLE AND MONEY — put $50 away in a savings account a month and forget this company!!! I have been without a dishwasher for over FIVE weeks! And it’s still not fixed and probably isn’t able to be fixed. I’ve been home 2 times for repairs and one time for a virtual call that wasn’t able to be completed. They sent parts to us without looking at the machine and didn’t tell the technician they were doing that. You are unable to talk to a person in any way shape or form except for the initial repair call. Our technician was very patient, stayed late and tried to get it fixed. I’m SUPPOSED to get a call about replacing this. We shall see. THEY’RE CUSTOMER SERVICE IS A JOKE! AI DOESN’T CUT IT FOR EVERYTHING!

Freezer in GE Cafe fridge not working. Started claim in Aug25 under a warranty with Assurant. Took two weeks for a repairman to come. Needed parts to be delivered before coming back. Came back Oct 9. Spent almost 4 hours. Said that the temperatures should cool down to the settings in 24-48 hours. They didn’t and warmed up to the ambient temperature in the house. When the repairman came I had at least at a working fridge section. When he left I didn’t. The light comes on and the door alarm works but nothing else. You can only talk to a AI at A&E Factory Service who only schedules a new appointment. Will not transfer to a human. I need both systems fixed ASAP.

Never showed up for appointment. Sat here all day with no service rep showing up. Poor customer service

I would give a zero if an option!! NEVER us SEARS home services!! . Do not show UP!!! They suck!!

Have Master Service Agreement with Sears for many years but the service was getting worse over time. Have a Laundry Center W/D unit in my rental property that had major issue with the unit. Tenant called in end of March for repair and unit finally got repaired June 17th over two and a half months later. Unfortunately my tenants got feed up and did threaten to sue me so I had to purchase a new unit end of May which was delivered May 31th. I got BBB involved to see if Sears steps up to the plate to comensate me for the cost. Do not recommend to use them.

Sears technician broke the appliance worse than it was beforehand. Was supposed to order additional parts and schedule a follow-up visit. Did neither, and I have to start back at the beginning.