200 Kent Landing Reviews

Tech was unable to work on my dishwasher. Only refrigerators. I had advised sears of the dishwasher leak when you reached out to schedule. Tech told me to reschedule after we waited 6 hours for his arrival. Very inhappy with service.

Scheduling appt with the Protection Plan # was not good & when I called the shop itself, interaction was not good. Date was changed initially & quite a few times by shop itself. Also, time was changed 3 times on day of service. Tech smelled heavily of cigarettes & I am allergic; nor do I like the smell. Tech that came out could not do what was needed & he had no help in who could do what was needed. Will not use A&E again & will tell the Protection Plan people not to schedule with them.

Technician said the timer on the washer was bad and that the part wasn't made anymore. He said that if I signed up for a service contract (at $600 a year) they could do an internet search to try to find the part. I declined. I brought another service person in. In under 15 seconds he said the problem was a broken lid switch. He ordered the part and installed it two days later. The washer works fine now. So it wasn't a bad timer. By the way, I asked the other service person if they still make timers for this washer. He said that they do. Your technician seemed more interested in selling me a service contract than fixing the washing machine. I don't know if this was a case of incompetence or deliberate dishonesty, but you should take steps to insure that this never happens again

The technician did not so much as power up the appliance…I had the circuit breaker off. Nevertheless, he ostensibly diagnosed the problem and gave me a repair estimate. The estimate was close to the price of a new washer. He suggested strongly that I purchase an “all-appliance” service contract for $55/month, which I declined. I was charged $129 for the “diagnosis” which consisted of nothing more than the information I had provided when I made the service appointment. Again, the washer was never powered up! It was obvious to me that the major objective of the visit was to sell me a service contract. Never agin!!!