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2306 N Salisbury Blvd Reviews
Read reviews from customers who used our services at 2306 N Salisbury Blvd
Total reviews
178
Average Rating
4.7/5
Above and beyond! Thank you Mike and Trainee! Both were awesome.
Tara F,
Customer service response - Thank you for your positive feedback, Tara! We're happy to hear that Mike and the trainee went above and beyond to provide awesome service.
Sears Home Services on 1758069672488
Richard was terrific: timely, polite, efficient. He explained what is exactly nonfunctional on my freezer and the steps for rectifying the problem. In my case, I had a master service plan. As the parts and even the refrigerator are no longer made, qualified to get full replacement value of the refrigerator. So at the time he left, There was a plan in place to replace the refrigerator, And there was no charge for the visit. I rank Richard as a five out of five stars. My only problem was in getting this appointment to begin with. The system in place with Sears most difficult to navigate, And after six appointments, I finally had my visit. Prior to today, each appointment date was postponed by Sears On the day of the appointment. I spent a lot of time waiting for appointments, and time on the day of the appointment, making sure I was home. So that process was completely frustrating. The virtual system to set up the appointments is flawed, And there should be an option to speak to a human being in special circumstances. I would give that system only a two out of five.
Marie W,
Customer service response - Thank you for your detailed feedback, Marie! We're happy to hear that Richard provided excellent service and resolved your issue. We apologize for the frustration with scheduling appointments and appreciate your patience.
Sears Home Services on 1757906071808
This was covered under the extended warranty that I purchased with the wash tower last year. It took 1 year and two weeks for the drain pump to leak. My old unit from 2017 that I gave to a friend is still working great. Never had a repair. Modern appliances suck.
Al A,
Customer service response - Thank you for your feedback, Al! We're happy to hear that the extended warranty helped with your repair, even though modern appliances can sometimes be frustrating.
Sears Home Services on 1757654267476
Mike W was great, he took his time to figure out and resolve the issue I’ve had that Mr. Appliance caused, will definitely request him from now on.
Nia W,
Customer service response - Thank you for your positive feedback, Inia! We're happy to hear that Mike W's dedication and expertise resolved your issue.
Sears Home Services on 1755824567849
Excellent timely and accurate service.
David K,
Customer service response - Thank you for your positive feedback, David! We're happy to hear that our timely and accurate service met your expectations.
Sears Home Services on 1755824610698
Terry L,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1755463027120
Joseph was exceptional. He identified our ice maker problem and resolved it quickly. Would highly recommend.
susan P,
Customer service response - Thank you for your positive feedback, Susan! We're happy to hear that Joseph's exceptional service and quick resolution of your ice maker problem met your expectations.
Sears Home Services on 1754364965325
Marsha H,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1751503985379
Alex was super nice and explained everything to me! He very polite and knows how to treat people.
Michele S,
Customer service response - Thank you for your positive feedback, Michele! We're happy to hear that Alex's politeness and clear explanations made your experience enjoyable.
Sears Home Services on 1751330781929
Larry R,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1750982655695
