2306 N Salisbury Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda G
Stephen S
Great guy. Explained all of the possible reasons for the issues that were going on, even though he wasn’t able to replicate the issue we were having.
ludwig M
Barry was very professional and did an outstanding job.
Janet R
My technician quickly targeted the problem area and got the job done quickly and efficiently. He also paid close attention to being neat and mindful of my home.
Michele D
Technician was very polite, extremely knowledgeable and prompt.
Customer service response - Thank you for taking the time to leave your review. We appreciate your kind words about our technician's politeness, knowledge, and promptness. We strive to provide excellent service to all of our customers and we're glad to hear that we met your expectations. Thank you again for choosing Sears Appliance Repair.
Sears Home Services on February 06, 2024
Virginia G
Customer service response - Hi Virginia, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on October 14, 2024
Namu A
Josephine M
Had a problem locating the part in the truck, was not organized. Did not like that he did take the old part or the empty box, even after I mention it to him ,never had that happen before.
Customer service response - I apologize for the inconvenience and the lack of organization you experienced. We appreciate your feedback and will strive to improve our services.
Sears Home Services on July 25, 2024
Mary K
Despite having 2 home trips by Mike, he never explained that an additional 50 charge would be needed to remove the broken glass. I already paid a 50 charge to have you schedule the visit. I have been one month without an oven.
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 29, 2025
Leeann W
Very poor customer service. Scheduled for work on my washer. The tech that came out was very nice and ordered the part that I needed to fix it and the schedule a date for the repair. I had to pay up front for the part and the labor cost for the repair which I was fine with. It was a lot of money up front. Then the day of service came. And I made sure I was home all day waiting to the technicians to come for the repair. Around 2 pm in the afternoon after not being able to leave my house all day because I was waiting for this repair, I got a text message that my service appointment was rescheduled. I tried to call and speak with someone but had a very hard time getting an actual human. When I finally got a hold of someone she apologized for the inconvenience and said she was going to reach out to someone about the problem and then someone would give me a call back within the hour. No one ever called me back. And now I have to figure out what I’m going to do about this rescheduled appointment. They didn’t ask me when I wanted it rescheduled for that just rescheduled it for a day that worked for them. I don’t really want to take off work but I’ve been without a washer for over 2 weeks now and I don’t want to delay the repair any longer. But I can’t justify taking a whole day off work for this, especially when I’m afraid they will just do the same thing again and I will have taken a day off work for no reason if they cancel again last minute
Customer service response - We apologize for the trouble you've faced, Leeann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 29, 2025
