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6411 Riggs Rd Reviews
Read reviews from customers who used our services at 6411 Riggs Rd
Total reviews
383
Average Rating
4.4/5
Repair AC unit in a timely manner b
William B,
Customer service response - Thank you for your feedback, William! We're glad to hear your AC unit was repaired in a timely manner.
Sears Home Services on 1778026909779
Lakshmi R,
Customer service response - Thank you so much for the 5-star rating, Lakshmi! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1778114415752
The technician was peompt and courteous. He was knowledgeable and presented the heat fault in understandable terms
Kevin R,
Customer service response - Thank you for your feedback, Kevin! We're glad to hear the technician was prompt, courteous, and explained the heat fault clearly.
Sears Home Services on 1777664674817
Angela L,
Customer service response - Thank you for the amazing 5-star review, Angela! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775319755657
Robert P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1774831834926
Very knowledgeable and efficient in the repair and helpful in answering my questions regarding the refrigerator.
Charlotte H,
Customer service response - Thank you for your review, Charlotte. We're happy to hear that the technician was knowledgeable, efficient, and helpful in answering your questions about the refrigerator!
Sears Home Services on 1774575451882
Arrived on time, got the work done. So grateful to have my dryer back!
Michelle D,
Customer service response - Thank you for your review, Michelle. We're happy to hear that the technician arrived on time and got your dryer working again!
Sears Home Services on 1774490936232
Clear, efficient, explained well our problem. Went above and beyond!
Barr W,
Customer service response - Thank you for your review, Barr. We're happy to hear that the technician was clear, efficient, and went above and beyond in explaining your problem!
Sears Home Services on 1774313125525
Repair still not completed after one and a half months. Said he would check later in the day to see if it was working, but he did not call! (Not sure which one of the previous technicians this comment refers to.) This new evaluation is for Muhibullah, I. Who performed his service on 4/14/26. He seemed experienced and apparently was able to repair my refrigerator after 2 months of failed attempts by 5 other repair technicians. The numbers are coming down, but I have to see if this continues. The numbers after 1 day are 45, 55, 66. Let's see if it continues to cool and gets to freezing. This has been a very frustrating experience with Sears, and I have lost a lot of money from spoiled food and not being able to buy food in bulk to save money. Repair was initially requested on 2/3/26. I would like to be contacted on how I can be compensated for my loss. Thank you!
Doris W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773964163757
Mr. Severino is pleasant, knowledgeable, and instructive. Each time he has visited to service my furnace, I have learned something new about my furnace operation and how to better maintain it. I highly recommend Mr. Severino.
Harry R,
Customer service response - Thank you for your review, Harry. We're happy to hear that Mr. Severino was pleasant, knowledgeable, and instructive, and we appreciate your recommendation!
Sears Home Services on 1773622976029
