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6411 Riggs Rd Reviews
Read reviews from customers who used our services at 6411 Riggs Rd
Total reviews
369
Average Rating
4.4/5
Robert P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1774831834926
Very knowledgeable and efficient in the repair and helpful in answering my questions regarding the refrigerator.
Charlotte H,
Customer service response - Thank you for your review, Charlotte. We're happy to hear that the technician was knowledgeable, efficient, and helpful in answering your questions about the refrigerator!
Sears Home Services on 1774575451882
Arrived on time, got the work done. So grateful to have my dryer back!
Michelle D,
Customer service response - Thank you for your review, Michelle. We're happy to hear that the technician arrived on time and got your dryer working again!
Sears Home Services on 1774490936232
Clear, efficient, explained well our problem. Went above and beyond!
Barr W,
Customer service response - Thank you for your review, Barr. We're happy to hear that the technician was clear, efficient, and went above and beyond in explaining your problem!
Sears Home Services on 1774313125525
Repair still not completed after one and a half months. Said he would check later in the day to see if it was working, but he did not call! (Not sure which one of the previous technicians this comment refers to.) This new evaluation is for Muhibullah, I. Who performed his service on 4/14/26. He seemed experienced and apparently was able to repair my refrigerator after 2 months of failed attempts by 5 other repair technicians. The numbers are coming down, but I have to see if this continues. The numbers after 1 day are 45, 55, 66. Let's see if it continues to cool and gets to freezing. This has been a very frustrating experience with Sears, and I have lost a lot of money from spoiled food and not being able to buy food in bulk to save money. Repair was initially requested on 2/3/26. I would like to be contacted on how I can be compensated for my loss. Thank you!
Doris W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773964163757
Mr. Severino is pleasant, knowledgeable, and instructive. Each time he has visited to service my furnace, I have learned something new about my furnace operation and how to better maintain it. I highly recommend Mr. Severino.
Harry R,
Customer service response - Thank you for your review, Harry. We're happy to hear that Mr. Severino was pleasant, knowledgeable, and instructive, and we appreciate your recommendation!
Sears Home Services on 1773622976029
The technician was on time, polite, professional and resolved the issue.
Yvette W,
Customer service response - Thank you for your review, Yvette. We're happy to hear that the technician was on time, polite, and professional in resolving the issue!
Sears Home Services on 1773015622801
It was a lot to fix my washer but you could not ask for a better technician. Thank you for sending this gentleman and his helper they were both top notch
Lori J,
Customer service response - Thank you for your review, Lori. We're happy to hear that the technician and his helper provided top-notch service for your washer repair!
Sears Home Services on 1773015622812
Fadeem did an excellent job repairing the machine. He was professional, diligent, and properly diagnosed the issue instead of rushing through the visit. Unlike some technicians who say they’re coming and never show up, Fadeem called ahead, arrived as scheduled, and took the time to fix the problem correctly. I highly recommend him and wish others the same luck I had in getting a technician who is reliable and knows what they’re doing.
Garth R,
Customer service response - Thank you for your review, Garth. We're happy to hear that Fadeem was professional, diligent, and reliable in diagnosing and fixing the issue with your machine!
Sears Home Services on 1773015659541
Severino did a great job. Very nice person which matters when someone is coming into your home to fix things. Made all necessary repairs in one visit.
Anna S,
Customer service response - Thank you for your review, Anna. We're happy to hear that Severino did a great job and made all necessary repairs in one visit!
Sears Home Services on 1772419702589
