6411 Riggs Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joyce P
Today, excellent service is RARE. Michael brought it back. His efficiency, courtesy, and diligence to his mission is impressive.
Customer service response - Thank you for your review, Joyce. We're delighted to hear that Michael provided efficient, courteous, and diligent service!
Sears Home Services on June 12, 2025
Antoinette P
Aaron was amazing!!! He was highly knowledgeable, friendly, answered my many questions and made it clear what next steps I should look to happen over the coming day or 2. And they did, just as he said. Please thank him for his outstanding service!
Customer service response - Thank you for your review, Antoinette. We're delighted to hear that Aaron was knowledgeable, friendly, and provided clear guidance on next steps!
Sears Home Services on June 12, 2025
San
Tariq was exceptional—punctual, courteous, and extremely thorough. He walked me through the entire service process, clearly explaining the work being done, the pricing, and future maintenance options. While I’ve had great service from Sears before, Tariq set a new standard with his clarity, patience, and professionalism. He provided the service and left me feeling confident and well-informed. Truly outstanding service.
Customer service response - Thank you for your review, San. We're delighted to hear that Severino was punctual, efficient, and knowledgeable, providing a professional and detailed service!
Sears Home Services on June 09, 2025
Valjean T
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 02, 2025
Benjamin Q
Aaron was straight forward and to the point for my ac inspection. Quick and efficient
Customer service response - Thank you for your review, Benjamin. We're delighted to hear that Aaron was straightforward, quick, and efficient during your AC inspection!
Sears Home Services on June 01, 2025
Christopher L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 26, 2025
Dottye W
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 20, 2025
Betsy B
Arron was wonderful, he took the time to make sure that was covered by my warranty and he rendered excellent service to my air conditioner. 🙏
Customer service response - Thank you for your review, Betsy. We're delighted to hear that Arron provided excellent service and ensured your warranty coverage!
Sears Home Services on May 19, 2025
Gabrielle B
Technician was very knowledgeable, he took good care inside of my home by wearing shoe covers since it was raining outside. He quickly diagnosed the problem with my AC and completed the repair in less than an hour. Very professional experience.
Customer service response - Thank you for your review, Gabrielle. We're delighted to hear that our technician was knowledgeable, considerate, and provided a professional experience!
Sears Home Services on May 14, 2025
Mimi C
Olimpiu is a thoughtful and knowledgeable technician The scheduling and dispatching process though sucks and gets zero stars for poor communication and for the technician who canceled my appointment yesterday after an 11 hour wait and 5 calls to sears
Customer service response - Thank you for your review, Mimi. We're happy to hear Olimpiu provided thoughtful and knowledgeable service, and we apologize for the scheduling issues you experienced.
Sears Home Services on May 14, 2025
