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5500 Buckeystown Pike Reviews
Read reviews from customers who used our services at 5500 Buckeystown Pike
Total reviews
716
Average Rating
4.3/5
the two technicians were required to be creative to complete the repairs to our microwave. The replacement magnatron had screws incompatible with our microwave. My wife suggested looking in my personal workshop supplies, where they were able to locate screws that were the correct size. I was pleased that they showed that initiative, for without that, they faced a dilemma, because ordering another replacement would have had the same problem, and we may have had to replace the entire microwave, for the lack of four screws,costing sears more money. This is a small but possible significant problem with your supply chain. I give 5 stars to the technicians, and two stars to Sears itself because of the supply chain issue and the difficult position you put your technicians in. I could theoretically bill you for the screws.
dick J,
Customer service response - Thank you for your positive feedback! We're happy to hear that Jamshid did an excellent job and provided clear explanations while also cleaning up.
Sears Home Services on 1746144503365
Andy S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1746069298189
Linda S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1746069298134
Pam P,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1745978727317
Aaron was the tech that was sent to do my repairs. He did an amazing job! He was very professional and truly explained what was going on with my dishwasher and he took the time to explain what the next steps were if there was something else that needed to be done. If you need assistance, I would definitely recommend him.
Trina B,
Customer service response - Thank you for your positive feedback, Trina! We're happy to hear that Aaron was professional and thorough in explaining your dishwasher repairs.
Sears Home Services on 1745974318826
Michelle R,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1745978727310
Great service!
Deborah S,
Customer service response - Thank you for your positive feedback, Deborah! We're happy to hear that you received great service.
Sears Home Services on 1745976385277
Quick, efficient, and clean!!!
N D,
Customer service response - Thank you for your positive feedback! We're happy to hear that you found our service quick, efficient, and clean.
Sears Home Services on 1745976645656
He educated me on the use of drying. He told me some great pointers on how to make my drying for the long haul. Overall was very polite.
Kimberly,
Customer service response - Thank you for your positive feedback, Kimberly! We're happy to hear that our technician was polite and provided helpful tips for your dryer.
Sears Home Services on 1745798614986
Cesar was very polite and professional! He arrived when he said he would and repaired my HVAC unit. Cannot say enough good things about Cesar!!!
Gary A,
Customer service response - Thank you for your positive feedback, Gary! We're delighted to hear that Cesar was polite, professional, and punctual in repairing your HVAC unit.
Sears Home Services on 1745451333044
