5500 Buckeystown Pike Reviews

299.00 for labor ,wow ! No thanks 🙂‍↔️

Unfortunately, if I could give 0 stars I would and it has nothing to do with the technician. Cesar did a superb job and has been as helpful as he could and also professional. Cesar has been to our house 3 times and is as frustrated as we are. Our washing machine went down in AUGUST. Cesar came out and diagnosed the problem and ordered 3 parts. Sears cancelled 2 of the parts and shipped the third part. Cesar came out and installed the one part, but it did not solve the issue. Cesar ordered the 2 other parts again, but Sears cancelled them a second time. At that time, in October, we were told that the parts were no longer available and that our washer would be replaced. We have the service agreement. It was confirmed again in November that our washer would be replaced. It is now the end of December and we are still without a new washer and have had to drive to the laundromat many times. Our situation was given a Case Number in early November and has been "escalated to District" or "Team Manager" no less than 6 times! We're still waiting for Sears to fulfill their obligation under the service agreement to replace our washer. This is beyond frustrating! Their seems to be no one in "District" that cares enough to follow thru and each time we call Sears for the updated status we get the same result. To me, this is a clear case of breach of contract and Sears should be completely embarrassed by this situation. If anyone at Sears reads this review, please don't respond with "call us at 800-###-####". I've called you all so many times, but to no avail. You have my phone number and email address. You should contact me with the info for getting a replacement washer. If you need confirmation of any part of this review, you can speak with Cesar. Again, he's been here 3 times and was scheduled to come out a 4th time. He notified Sears, yet again, that there was nothing more he could do and that our washer needed to be replaced. Anger and complete frustration with Sears defines our situation. G. P. , Jefferson, MD

Tech never arrived at place of service needed.

Two times in a row I have had a 7am - 1pm and a 8am - 12pm window. Two times in a row my technician showed up 3 hours late - 4pm the first time; 3pm today. There is no way to get in touch with any human beings at Sears to see what was going on - I missed an health appointment that had plenty of lead time to get it in IF the Sears technician would have been the slightest bit timely -

I would not recommend this company. They are very expensive and they provide very limited warranties for their work. They take over a week just to send out a technician.

Horrible experience. They showed up for the first scheduled appointment and then never showed for the next 4 scheduled appointments. They still have not completed my repair.

Made the situation worse

Never ever deal with these guys, they DO NOT SHOW UP on time and they are NOT PROFESSIONAL at all

.He was difficult to0 deal with and didn't listen to me. He didn't fix the problem, kept telling me that I needed to clean the freezer, although I had already did that and only had a few items. He was very annoying! I paid too much for nothing. I need to request a service again with a different tech.