5500 Buckeystown Pike Reviews

Terrible service Poor communications Work not performed Money not refunded (yet)

--------Never again!!------- I had to wait 2.5 weeks first off. My appointment was set for June 20, 2016 between 8am and 5pm. My technician didn't show up until "4:47pm" **I lost - $175.00 dollars,** an entire days pay as I had to take off this day. I was charged $99.00 for a Ten Minute assessment that the transmission was no good. This tractor only has 376 hours on it. It gets very little use. It's the Sears Craftsman 48" cut - FS5500/26Hp model. I paid new $2786. 46 out the door. I have lost faith in all Sears Craftsman Items. Then I ask to have a belt replaced on my second Sears Craftsman Tractor in which (I provided) the new belt. I was charge $69.00 for a Three minute job. In closing, never again will I choose Sears. This day was a total loss.

My experience with the Sears Protection Plan the and technician who came to service my dryer was horrible. It took a week for Sears to give me an appointment date, then the technician did not arrive when he said that he would, and he gave an estimate to repair the dryer that cost more than the dryer did when we purchased it. He said that he was going to his truck to get a part, and came back after 30 minutes without a part, and with an estimate, then left. He attributed the malfunction in the dryer to abuse and neglect, and nothing could be farther from the truth. I've been a loyal Sears customer for decades, and I will NEVER purchase another appliance from Sears.

If I could grant negative stars, I would. This was my fifth scheduled appointment to resolve an issue with my washing machine that began with a diagnostic visit in May. On the fourth visit, Sears replaced the motherboard on my washer/dryer combo unit and declared the problem solved, but never fully tested the machine, which still does not go into high-speed spin mode. On the most recent visit, the 5th one, I was given a 1:15 pm to 3:15 p.m. appointment slot that was moved the to 2 pm to 4 pm, then 4 pm to 6 pm, then 5:15 to 7:15. I called and told the representative that I needed to get my kids at 5:15 and he promised a technician at 4 pm. The technician never came. The washing machine still doesn't work. The promise of a 90 warranty is worthless if they can't get a technician to your home between 8 a.m. and 5 p.m. on your scheduled day.

Horrible, the guy did not repair our cooktop & was very rude.

sears repairman came second time and we were able to show him via cell phone video the machine failing. He watched the video went to his truck got the new part and installed it. The machine is working properly now.

Not good at all. Tech spent an hour at the house, said the issue was fixed, charged us 160$ and left. When we attempted to use the washer it did not work! Our only recourse was to reschedule another appointment for a week later. We have now been without a clothes washer for 3 weeks. Terrible Experience! Will never use again or buy Sears product!

$95 dollars just for having the drive belt tightened and now the motor over heats due to high friction, I just can't win! 🙁

Service technician is fantastic so this is NOT about his service. He worked for 2 hours to try to repair the faulty brand new cooktop. We ordered and paid for a new JennAir cooktop in November 2016 when the big burner on the old one stopped working. It was back-ordered and didn't arrive until March 2017. The new cooktop was installed on Friday, 3/10 and the big burner doesn't work. The technician said there are no more cooktops to order and he would try to find a new central board to replace the faulty new one. No big burner for over 4 months and over $400 out of pocket. We are very unhappy!

Lots of good reviews on here but I got hung up on twice, I did give them my phone number too so they could call me back but never did