5500 Buckeystown Pike Reviews

Unprofessional. Poor customer service. It is clear the customer is the last of their priorities. Customer service put me on an infinite hold when I asked to speak to a supervisor and then another time when I called back they hung up on me. It took four calls to get an appointment in when they changed to another day and time 2 hours later.

The guy came didn't turn the washer on just open the lid and said this cost $600 when a new one cost $700. He also said a written estimate will be send my email which I never received. I still don't know what's wrong with my machine.

If I could give Sears Repair, no stars at all that would still not express the severe disappointment for the unprofessional experience. The service technician never showed for the entire day and after over nine phones calls to be inform each time that the service technician was on the way, we were more than disappointed. There are no words for having all your food spoil for Thanksgiving. How do you explain to a disabled vet and a pregnant woman that the refrigerator will not be fixed??? I WILL NEVER EVER BUY ANOTHER APPLIANCE FROM SEARS AND NEITHER WILL ANY OF MY ACQUAINTANCES!!! To have the Agents confirm that the technician did refuse to contact and show up for the appointment, is outrageous!!! NEVER AGAIN!!!

They havent been here yet. Coming friday

Its sad, when you get a service that is so disjointed, Sears repair seems to believe the repair was completed on my dishwasher. We're on day number 17 with no means of getting a status even after endless amounts of calls promises by Sears about someone getting in touch with me. They have contracted out the repair to a third party, who was extremely RUDE, late and obviously uncommunicative. Sears needs to step up and do something about this. I don't know Why they would ask me for a review for a completed repair, especially if the job was never completed. So far the experience has been MISERABLE. I would tell you to shop and look elsewhere before shelling money out for a service that does not deliver. I'm hoping that someone from SEARS sees this and calls me back finally.

The technician was like in a hurry, as if he did not want to do the job. Barely even checked out the dryer, inmediately said it needed a new motor for $603. I checked online and actual price for parts was less than half what he offered. Anyway I did not accept his offer and called it a day. I called another tech to check it out, and he was able to fix it at no extra cost. It was a simple pillowcase stuck underneath the drum. Something as simple as that and your technician was unable or unwilling to fix it. Never again shall I call for your services.

I've asked for the technical report for my refrigerator repair 6 times. Still don't have it.

Sears repair incapable of taking gift cards even though it says they accept them online.

We have an LG refrigerator. The ONLY service company that will service LG is a company named "A&E" Sears owns this company (We live in Winchester, VA). They have sent the same technician out THREE times... We called A&E the last time Duane (out of Frederick, MD) and requested that he not come back and to please send out a new technician. Reason being he was extremely rude and had such a terrible attitude. Well, today Duane shows up. He has no memory of ever being to our home and has no idea why he is there (LG confirms the part was sent) Backtracks and says his service van had been "in the shop" so he really isn't sure what is going on. I asked him to leave. We have paid $200 for the first two "trip" visits. STAY AWAY!!!!! We will most likely be buying a new refrigerator this weekend (even though the compressor is under warranty through LG) WORST experience!!!!!!!

Technician no show. Reserved appointment online. Received confirmation the morning of my appointment. No one called to say they wouldn't make it. Waited 5 hours for someone to come and not even a courtesy call to cancel.