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5500 Buckeystown Pike Reviews
Read reviews from customers who used our services at 5500 Buckeystown Pike
Total reviews
678
Average Rating
4.3/5
Joyce Q,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1747026485513
Great job and great technician.
Denis M,
Customer service response - Thank you for your positive feedback, Denis! We're happy to hear that you had a great experience with our technician.
Sears Home Services on 1746687762466
I wasn’t crazy about the 7 am - 6 pm arrival window, but technician arrived just before noon. Issue was fixed within 10 minutes. Tech was friendly and professional.
Suzanne F,
Customer service response - Thank you for your positive feedback, Suzanne! We're happy to hear that our technician was friendly, professional, and resolved the issue quickly.
Sears Home Services on 1746688133397
Caesar was a very knowledgeable, efficient service provider. He detected the source of the problem even before seeing the dryer. I appreciated his friendly disposition and his willingness to discuss the problem and provide quick resolution. I would highly recommend him to anyone who needs service.
ellisluc E,
Customer service response - Thank you for your positive feedback! We're happy to hear that Jamshid was professional, thorough, and clear in resolving your issue.
Sears Home Services on 1746602635920
Maytag Electric Dryer with the dreaded water valve (for steam that I never use). Very knowledgeable and had experience to solve problem. Checked to ensure no components damaged from quart of water in tub. Very pleased with effort. Disconnected steam (water) line and checked out unit. If it eventually craps out will get new one (8 yrs old and used a lot). Also, incredibly fast. Booked at 10 pm last night, here at 8 am today. Thank you.
John M,
Customer service response - Thank you for your positive feedback, John! We're happy to hear that our technician was knowledgeable, efficient, and thorough in resolving your dryer issue.
Sears Home Services on 1746603310429
Excellent work
Bernadette D,
Customer service response - Thank you for your positive feedback, Bernadette! We're happy to hear that you received excellent service.
Sears Home Services on 1746603372951
Abdul was thorough, went above and beyond. He explained everything clearly.
Jenn N,
Customer service response - Thank you for your positive feedback, Jenn! We're happy to hear that Abdul was thorough and provided clear explanations.
Sears Home Services on 1746489653747
Cesar did a great job repairing my dryer. He has been here before and did not disappoint.
Lori M,
Customer service response - Thank you for your positive feedback, Lori! We're happy to hear that Cesar did a great job repairing your dryer once again.
Sears Home Services on 1746492488153
Very informative discussion and appreciated the efforts to trouble shoot and resolve the issue.
Jared M,
Customer service response - Thank you for your positive feedback, Jared! We're happy to hear that you found the discussion informative and appreciated the troubleshooting efforts.
Sears Home Services on 1746399161127
the two technicians were required to be creative to complete the repairs to our microwave. The replacement magnatron had screws incompatible with our microwave. My wife suggested looking in my personal workshop supplies, where they were able to locate screws that were the correct size. I was pleased that they showed that initiative, for without that, they faced a dilemma, because ordering another replacement would have had the same problem, and we may have had to replace the entire microwave, for the lack of four screws,costing sears more money. This is a small but possible significant problem with your supply chain. I give 5 stars to the technicians, and two stars to Sears itself because of the supply chain issue and the difficult position you put your technicians in. I could theoretically bill you for the screws.
dick J,
Customer service response - Thank you for your positive feedback! We're happy to hear that Jamshid did an excellent job and provided clear explanations while also cleaning up.
Sears Home Services on 1746144503365
