5500 Buckeystown Pike Reviews

Great repair work! He found the problem within 10 minutes and fixed in in 2 minutes. Very knowledgeable and friendly.

Took multiple service calls to fix Washer leak, first one to diagnose bad hose, second one to replace bad hose, third one to diagnose continuing leak and order correct hose, wrong hose replaced, forth to install correct hose and fix leak. Only paid for one service call and parts.

My Sears tech was professional, courteous and efficient and completed the required service during his visit. My only complaint is that the method of scheduling needs to be improved. Even my Cable Company can break down the estimated arrival better than "Between 8AM and 5PM" by the day before the visit. This MUST improve, as many people do not have the option to take an ENTIRE day off to wait for a 10 min evaluation appointment then take ANOTHER ENTIRE day off for the actual repair after parts arrive. Final score: Technician 5 stars, scheduling system 1 star (at best).

I was just overwhelmed with the cost of this repair which when you break it down was a malfunctioning little spring, that according to Pete required a replacement of a $115 part that took all of 15 min. to replace. Final cost $410! As a retired employee I am worried that I will need to find a job to be able to handle costs like this in the future. No, I was not interested in the warranty of for about $60/mo for a year to cover the possibility of something else breaking. This dishwasher was only 5 yrs old. I am aggravated.

I am not rating the technician himself poorly as I think he was doing his best. They were on time every time they came and polite. The problem is that the dishwasher is still broken after several visits and I have been told to keep scheduling appointments when it stops working again. It stopped working within 4 hours of the tech leaving this time. The power simply shuts off - doesn’t trip the breaker. I can only turn it on by switching the breaker on and off several times. I went immediately to request another visit and am getting charged another 100 dollars when it never got fixed. The unit needs replaced, at this point it has costed me and Sears more meaning than it is worth.

Technician was excellent. Scheduling was awful; took a month to get our dishwasher fixed.