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5500 Buckeystown Pike Reviews
Read reviews from customers who used our services at 5500 Buckeystown Pike
Total reviews
716
Average Rating
4.3/5
Raghu N,
Customer service response - Thank you for rating our service. I see you gave a three star rating and we wanted to know how we could turn that into a five star rating. Please offer any suggestions by clicking the following link and completing the survey: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.ht
Sears Home Services on 1513252800000
Debi H,
Customer service response - Hi there Debi. We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this.
Sears Home Services on 1513252800000
Michael B,
Customer service response - We strive for 5 stars and hope that next time we will provide excellent service for you! Thanks for taking the time to rate our service and thank you for choosing Sears!^KL
Sears Home Services on 1513252800000
Said they were on their way at 1215 and didn't arrive until 130
Stephen P,
Both of the SEARS technicians on this visit were personable & professional. I had problems with the repairs being rescheduled several times, sometimes an hour before technicians were supposed to arrive, but that's a corporate problem. The service people are doing their best to help the customer.
Michael J,
Customer service response - Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
Sears Home Services on 1639483200000
Service call was for “no heat”. The weather was brutal cold in single digit. After diagnosis Sears took more than 2-weeks to replace parts. Did not any sense of urgency or wellbeing of customer. We along with our pet Sasha had to suffer bitter cold.
Ram R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772584643293
Although he was nice and ontime, he did not try to find the issue. He looked at the dishwasher, turned It on listened and said “I can’t get it out of this space” when asked if he has to raise the legs (which it should have) he said no then said It could be the sprayer arm but when I Asked if he checked it he said no. So he left. I did end up pulling it out and it was easy he just did not want to try.
Dry H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767744593770
He spent the entire time during the service call on the phone, on a personal call, speaking a foreign language. I asked him at one point to get off the phone, and he said that he was done (with the service) and remained on his call. I felt like I could not interrupt to ask questions, and I felt like he did not communicate what was going on well. He did not help me feel comfortable with the unit or his repair, and I feel uneasy whether this was a bandaid or an actual solution. He found an electrical wire nut that was scorched, and replaced it, which left me concerned whether they remains a fire hazard or other danger.
Mark J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763599197827
The tech Michael showed up this morning to fix my dishwasher. Arrived in a timely manner and got right to work troubleshooting. The reason this wasn’t 5 stars is it was a little disturbing after he left I got an email that said it had my signed service paperwork for what was done today however I NEVER signed anything. I looked at the document and it was a couple scribbled circles that clearly aren’t my signature. I hope this isn’t the standard practice for sears.
Josh,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754280697053
Slow service. Took greater than 3 weeks to fix AC
S I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753320750911
