5500 Buckeystown Pike Reviews

The Tech never showed up and never even called! Yet, our service was marked as complete

You didn’t even do anything. After knocking , you took a picture next to our door and left. I I went out and your service car still there but when you saw me, you drove away. What kind of service is that.

This was fraudulent behavior. I was charged for something that should have been paid for by my 2-10 Home Appliance Warranty. He stated that they weren't engaged by 2-10!! I believe you need to have one of your supervisors call me before I contact my lawyer!!

The repair persons came and it warmed a cup of water. However we have tried to warm food and it’s not heating

First visit to repair microwave door, The sticker on the inside of the microwave has aged, and the model and serial number were not readable. Based on this information detected, no more work and left. I put in for a second visit. The same tech was assigned. In between visits, I did all the research to get the model number, still not the serial number, and the part number needed to make the repair. The tech was unwilling to look any farther and do any research of his own at the other places where Samsung has the serial number and model number listed besides the sticker on the inside of the front door. Text said Sears policy is to go no farther and turned and walked out the door. I was trying to talk to the tech and asked a few questions, but he just turned and laughed. Extremely unprofessional and unwilling to put in any effort to solve any problems.

I clearly mentioned in instructions on what I need, still they just came home and said we don’t have it and charged the money. I don’t recommend these services to anyone.

Most Horrible experience ever. Technician was very unprofessional with terrible attitude. We knew we have to pay service fee but technician wanted me to come to driveway to discuss something. Upon arrival he parked in our driveway and told me to come to him. Upon questioning he started coming towards main entrance, halfway in front lawn, he shows me the phone and says read it. I questioned what, then he insisted very rudely said read it again.I read it, it was a msg from our warranty company to pay the technician. I asked to pay before or after the service. He rudely said let me read it again for you. I said would you at least come in or do you expect me to pay in the driveway or your car. He said you dont want to pay and left. I have never in my life have been treated like this by a service technician, its not about money, its how he demanded to be payed in the driveway without even introducing himself, coming in the house and bad attitude

⭐☆☆☆☆ (0 Stars If Possible) Absolutely one of the worst service experiences I have ever encountered. The entire process feels designed to avoid honoring claims rather than resolving them. There is zero accountability, endless delays, and complete incompetence at every step. I filed a claim and was automatically scheduled for service with an 8:00 AM–5:00 PM appointment window. After waiting all day, the technician finally arrived at 4:30 PM—without the equipment needed to perform the repair. The appointment was then rescheduled for the following morning with a promised 7:00 AM–9:00 AM arrival window. Yet the automated system immediately changed that to 7:00 AM–6:00 PM. Once again, I lost an entire day waiting. The technician finally arrived at 3:30 PM, only to determine that parts needed to be ordered. Then things became even more absurd. I was informed that the claim had been filed for a completely different appliance and that the parts order was denied. How is it possible that two separate technicians inspected the same appliance on two separate visits, yet the company somehow identified it as an entirely different appliance? The level of disorganization is staggering. The solution? Start over. A new claim. A new appointment. A new technician. And because the supervisor could not access any prior service history, I was told I would need to pay another deductible. Seriously? At this point, I am waiting for a third appointment window of 8:00 AM–5:00 PM, requiring yet another full day of my time with no confidence that anything will actually be repaired. You truly cannot make this up. This experience has been beyond frustrating—it feels deceptive. The process appears structured to eliminate claims through delays, confusion, repeated appointments, and administrative roadblocks rather than provide the service customers paid for. What began as poor customer service now raises serious questions about the integrity of the entire claims process. I would strongly caution anyone considering Assurant or Sears Home Services. Based on my experience, I would never recommend either company. You have been warned.

Technician didn’t look at back wall of freezer that was loose. Ordered part but installer still left us with a new part that doesn’t work. Freezer still isn’t making ice and tech asked for a tip to fix back freezer wall, after we paid for service through home warranty.

Not satisfied with the service completed. Not willing to fix the issue.