5500 Buckeystown Pike Reviews

Problem was not fixed. Freezer still does not work.

Technician was rude and incorrectly diagnosed the problem. The washer was under warranty but warranty work was going to take 2 weeks to ocme out. When Sears told us the problem and the cost we decided to wait for warranty work. The washer is fixed now and the problem wasn't what the Sears tech said it was.

Don’t worry about getting a small timeframe to wait for the repairman, you’ll get an 8 to 5pm and the estimated arrival times will start pretty early, 8:34am. Fortunately they’ll keep you guessing & show up about 5 1/2 hours later. And if your phone runs out of charge, that’s OK, there really isn’t any phone number to call and check on arrival times. Once the repairman came he was done in 10 minutes, so that was awesome.

Sears home service repair canceled 2 appointments with no explanation on my home AC repair and now it’s over 100 degrees and now my whole family is impacted because they couldn’t even keep their commitment. Then they only respond via a stupid AI bot which is worthless to use to get help. Avoid this repair service at all costs.

They gave us a window from 7 am to 6 pm. At 4:18 pm it was cancelled and the same window was given for the next day. It was also cancelled after 6 pm and scheduled for the next day. I then cancelled and hired another company. They then sent emails stating they came and gave an estimate of $500 to repair and $100 was due, they also sent an attachment that included a signature they claim is mine. Do not hire Sears for any repairs.

The staff is not professional and had poor communication skills. The technician could not explain what the free of liability form was for. Problem with fault code 350 still showing after they replaced 3 parts - two ECBs and temp robe.

Went to the wrong door, on the property, he went to an ADU next to the garage that has no doorbell. He did leave a message, somehow I missed the call but our surveillance cameras show he was on the propery for under 5 mins. My wife had the front door wide open, i called back, left a message but never recieved a callback

🚨 Worst Home Warranty Experience – Avoid Sears at All Costs! 🚨 I’ve had the absolute worst experience with Sears Home Warranty. Six months and counting—they still haven’t replaced a broken appliance, despite multiple calls and promises. Their customer service is unprofessional, unresponsive, and downright frustrating. What’s the point of paying for a warranty if they never honor it? Save yourself the headache—DO NOT waste your money on Sears Home Warranty. There are far better and more reliable options out there. 0/10 – Would NOT recommend! #Sears Home Services

I recently had a repair done on my LG washer through the warranty service, and unfortunately, the experience was very disappointing. A technician from Sears, who was contracted through the warranty company, came to my home to install some parts. During the repair, he caused visible damage to my washer. When I pointed this out and asked him to take a look at what had happened, he dismissed my concerns and told me I would just have to “deal with it” and contact LG. I found his response unprofessional and unacceptable, especially considering that the damage occurred during a service visit meant to fix the appliance, not make it worse. I am now left with a damaged washer and no accountability from the technician or the company he represents. I expected much better from a service provider working under a warranty agreement. This experience has left me frustrated and disappointed with both Sears and the warranty service process.