5500 Buckeystown Pike Reviews

Do NOT use this company! They came out, ordered a part, I paid &480, came back out to install the part, and then left without letting the washing machine run a full cycle to make sure it worked. It was not repaired. I scheduled another appt for them to come back out, they gave me a window of 8-12. The time kept getting pushed back. Then at 5:15, I receive a text and they canceled my appt. Customer service is awful! You can never speak to a real human. They are a scam. I have never dealt with a company this bad. Do your research. There are plenty of good people out there, just not with this company!

No call and cancelled appointment and no appointment available for over a week.

Since I can't figure out how to reply to comment from sears I'll just update this. I've been waiting more at least four months now to have my washer actually working. I've called the provided phone number with no one to talk to but Ai. Had to search to find number that provides actually people who claim to help but never actually are able to. Have asked for A&E Home Services number to talk to a supervisor with them to be told that sears home services nor any tech can actually provide that number. I've been rescheduled 4 straight times and have had a tech come here only to say they needed a new part..which they had right in front of them. Will not be renewing home services contract as it's unacceptable to never receive help for something you have payed for.

You have to do a better job at this schedule to have you block your whole day from 8:00 a.m. to 5:00 p.m. at night which is ridiculous every other service company can give you a 2-hour window I don't understand why a large company like Sears with all the technologies days can't work out a 2-hour window

This was the worst service I have ever NOT received. 3 days I waited for a technician to come, everyday given the 7am to 6pm window. I filled out everything about the appliance (make and model) and even took a picture of the part needed. Over a week later, the tech showed up without the part. Needless to say, I didn't want to waste anymore time and did not invite him in.

i hope to never use this company again. They canceled three times and would say i requested the cancellation. Also the time frame is all day which hard to plan around.

The door has been installed however, there is not much ice and the refrigerator is leaking. The floor is soaking wet. I need someone to come back and fix this as soon as possible.

Sears Home Service Third Party was completely unhelpful. The tech arrived without notice, did not knock, took a picture from outside, and left claiming no one answered. Customer service was no better—my call was bounced between multiple agents, none of whom knew how to resolve the issue or contact the tech. If possible, avoid Sears Home Services and go with a local vendor instead.

Never showed up

Compressor, Drier Assembly and Valve Ordered Parts by Sears Home Services Repair Technician took more than 14 Business Days with No Explanation for the Extended Delay and Repair Appointment Rescheduled 3 Times after Parts were Delivered to the Sears Home Services Repair Technician at the United Parcel Service (UPS) in Leesburg, Virginia instead of to Customer in Frederick, Maryland.