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8827 Woodyard Rd Reviews
Read reviews from customers who used our services at 8827 Woodyard Rd
Total reviews
204
Average Rating
4.2/5
Today was the 4th time that I’ve had Sears come out to fix the heat in my house. I am in MD and the temperatures I’ve experienced during this process has been between 10 degrees and lately 40 degrees. Every time they come out they do something minor and say it’s fixed. Then I have to wait another 5 days for them to come back out for the same heating issue. My unit needs to be replaced and the technicians, for whatever reason, refuse to make that report and instead do patchwork. I am in the house with my 11 year old and we had to use electric heaters, which we don’t keep on over night do to safety concerns. Zero stars From a Sears Warranty Member
Tiffani W,
Customer service response - We're really sorry to hear about your experience, Tiffani. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1738128159283
My window of arrival time was from 7am to 11am.The technician arrived at my home at 515 pm. There was no kind of communication of being late after 11am. There should be some kind of compensation for a clients entire day wasted with no communication. At least service fee waved.
Jonathan W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737519876731
THE TECHNICIAN NEVER SHOWED UP! I HAVE NO REFRIGERATOR! HE LIED AND CLOSED THE TICKET! NEVER CONTACTED ME! CUSTOMER SERVICE OS HORRIBLE! DO NOT RECOMMEND!
Tiffany T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1736405221683
Shellon C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1730789791766
1. Tech has not arrived. Just as several others. I have been waiting more than a month. You schedule and they always cancel. Please have a responsible manager call me to resolve this issue.
Otha J,
Customer service response - We're really sorry to hear about your experience, Otha. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1729432891593
The rep was nice but conf to find out, he never put in an order for the parts he told me were needed. Also he said while we wait, we could still use the normal cycle that would rinse and spin. That was not true again water set at the base and clothes were soaked. When I called the warranty company they said the tech was going to come out the next day to fix it. The second rep called and conf to find out he didn't have the parts so he didn't come but instead said oh give it a few more days for the parts. Later that day I started getting text messages saying the rep came and completed the service. That was not true at all. So I don't know if he tried to get paid for services he didn't complete or not. I ended up calling my warranty company again and he had to reopen the ticket for yet another day and service call to diagnose the problem because the first rep never documented the issue but he told me it was an issue with the drum so my clothes weren't spinning. This has been hectic and causing us to have to go to the laundromat. We have a big family that includes kids and two dogs. We need that. Also based on the first reps claim that normal cycle worked, we tried it and had a washer full of soaked clothes that we had to ring out and ruin through 3 heavy duty dryer cycles to avoid mildew like the first load.
MarrrvelouslyMe L,
Customer service response - We're really sorry to hear about your experience, MarrrvelouslyMe. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1729048696582
The time I was given for the technician to come out was between 1-5pm I got home at 11:30 and saw that he had came at 0918 that morning. This is unacceptable when it took 5 days or more to get someone out to fix the air conditioner
Jacque C,
Customer service response - Thank you for taking the time to bring this to our attention, Jacque. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721390643971
I need an appointment again ASAP. Technician was at my house 3 weeks ago, I spent 700 dollars and problem is not fixed
Tonia E,
Customer service response - Tonia, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1720412753671
Service was unsatisfactory. The technician scammed Me out of $200 when I have a home warranty. Plus never provided me with a receipt. Basically pocketed the money for himself. Plus the work wasn't entirely completed. Will be contacted the corporate office soon.
Devine X,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1719791450560
Marvin didn’t show up at our home instead He put the customer declined service. This is very disappointing my husband stayed home from work for this repair!
Mon H,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718332553023
