1585 Boston Rd Reviews

Lack of knowledge and sincerity

Scott S, was the first person to diagnose the issue. He order the control board and the icemaker parts. When they arrived he replaced them He did not check if the board was giving any error messages., My refrigerator stopped working totally. He was also taking away all my removed parts which I denied. However he still took away the original removed control board. After that another technician came and he did not understand why the control board was replaced and saw that the replaced control board was not working and ordered another one. Again third visit was by Scott and he replaced with the newly ordered control board that too did not work. I asked him to see if he has my original control board and he did have it in his truck and replace it and the refrigerator started working but the ice maker is still not working. He did not do thorough checking and told me he has to take away the old parts which I refused. I had a break down of the refrigerator for 3 weeks and had to throw away all the food worth $400-500. Now also the orginal problem is not solved. Scott had a very casual approach to solving the problem and did not pay attention to a lot of things. Sears Home Service customer service is horrible and lock you down from talking anyone. The call by phone system is such that it will not let you talk to anyone if your appointment is schedule and will not let you give any feedback. I will never recommend Sear Home Service to anyone. The control board charges have to be reimbursed. I have to put a food loss claim. And also claim back the charges for all the parts and services' if the icemaker is not repaired satisfactorily. I am currently in this process of putting my claim and have wasted many hours so far.