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1585 Boston Rd Reviews
Read reviews from customers who used our services at 1585 Boston Rd
Total reviews
181
Average Rating
4.7/5
Very disappointed and uncomfortable.
We were very uncomfortable with Raymond D. If asked any questions he became Argumentative and condescending. His helper was very polite but also seemed uncomfortable. Raymond attempted to correct our erratic temperature Wise oven in the 4 visits me made here. His first visit was to tell my husband the oven just wast given enough time to heat. The second visit because his suggestions didn't correct the problem which Raymond D. Insisted was corrected! On the third visit the floor was left soaking wet from snow tracked in. Not wiped up by and an order put in for parts. On his 4th visit we were sent 2 of the three parts Raymond D. said were ordered. We did not open the packages and left them sealed for when Raymond arrived as they came to our address. We also showed him a copy of a text sent to us saying the technician would be sent the parts and only two were listed. My 85 year old husband pulled out the stove, unplugged it and cleaned out the drawer under the oven before Raymond D. arrived trying to appease him. Having dealt with him 3 times before. When he left after his 4th visit to put on the two new parts he waited for the oven to heat and maintain the temperature setting. We tried to explain what it had been doing and was met with aggression. When the oven got to 350 degrees he simply walked out the door leaving it open as he left to us showing his defiances. It's our thought he is a very angry person, unhappy with his job and customers. We will not be calling to have any additional work done "IF" the oven should give us additional problems. We would also not be interested in getting additional coverage for any other problem out of fear we would be visited again by Raymond D. We're sorry to send this along but you really should be aware. We'd hate to think these were isolated situation just with us.
Roderick C,
Warren, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771972988451
Customer
He know what is doing and very knowledgeable Petience confidence and good on what is doing
Makala P,
Springfield, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755122096996
Range repair
This guy need to go to some type of customer relations, not very professional and friendly.
Clifford C,
West Brookfield, MACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750455518021
Not fixed
The repair did not fix the problem. Also the tech was coughing the whole time he was here as if he was sick.
John S,
Fiskdale, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747104255772
Rob was sent to the wrong address
I am unable to provide a rating as Rob was sent to a location over an hour from where I am. I am unhappy with the service that GE has provided. Every technician has been very nice and are stuck in the middle of this complete mess!!!!
Rita L,
Clinton MACustomer service response - Dear Rita thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739573204877
Ice maker
Claims our ice maker needs to be thawed out every 6 months. We had it forever and that was not the case. I think there is a fix and he doesn't know what it is.
Lori D,
Ludlow, MACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1734993114730
not the Greatest
Not very friendly. Had a chip on his shoulder the whole time. Would not recommend
steve,
Springfield, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726791595067
No work completed
I don't have any idea, he didn't come to repair anything as I didn't have any parts
Fredreika H,
Springfield, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721424883705
Not fixed
This service worked for one load of laundry. It will not work again. The same problem is occurring. Tub not filling. We are unable to do laundry
Teresa B,
Hampden, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492309866
Not able to contact ANYONE!!!
George is great and gets 5 stars from me. He has come to my home before. Unfortunately, if you have a problem, there is no way to contact anyone. So, Sears home service and A&E get 0 stars! There is no phone number you can call that will ask if you had a problem with the service. All automated and useless unless you want to schedule service. Very frustrating when there is water all over the floor. Why is there no real service person to call? You spend enough for this.
Kenneth H,
E Longmeadow, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944998433