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1585 Boston Rd Reviews
Read reviews from customers who used our services at 1585 Boston Rd
Total reviews
180
Average Rating
4.7/5
Customer
He know what is doing and very knowledgeable Petience confidence and good on what is doing
Makala P,
Springfield, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755122096996
Range repair
This guy need to go to some type of customer relations, not very professional and friendly.
Clifford C,
West Brookfield, MACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750455518021
Not fixed
The repair did not fix the problem. Also the tech was coughing the whole time he was here as if he was sick.
John S,
Fiskdale, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747104255772
Rob was sent to the wrong address
I am unable to provide a rating as Rob was sent to a location over an hour from where I am. I am unhappy with the service that GE has provided. Every technician has been very nice and are stuck in the middle of this complete mess!!!!
Rita L,
Clinton MACustomer service response - Dear Rita thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739573204877
Ice maker
Claims our ice maker needs to be thawed out every 6 months. We had it forever and that was not the case. I think there is a fix and he doesn't know what it is.
Lori D,
Ludlow, MACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1734993114730
not the Greatest
Not very friendly. Had a chip on his shoulder the whole time. Would not recommend
steve,
Springfield, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726791595067
No work completed
I don't have any idea, he didn't come to repair anything as I didn't have any parts
Fredreika H,
Springfield, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721424883705
Not fixed
This service worked for one load of laundry. It will not work again. The same problem is occurring. Tub not filling. We are unable to do laundry
Teresa B,
Hampden, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492309866
Not able to contact ANYONE!!!
George is great and gets 5 stars from me. He has come to my home before. Unfortunately, if you have a problem, there is no way to contact anyone. So, Sears home service and A&E get 0 stars! There is no phone number you can call that will ask if you had a problem with the service. All automated and useless unless you want to schedule service. Very frustrating when there is water all over the floor. Why is there no real service person to call? You spend enough for this.
Kenneth H,
E Longmeadow, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944998433
Lack of knowledge and sincerity
Scott S, was the first person to diagnose the issue. He order the control board and the icemaker parts. When they arrived he replaced them He did not check if the board was giving any error messages., My refrigerator stopped working totally. He was also taking away all my removed parts which I denied. However he still took away the original removed control board. After that another technician came and he did not understand why the control board was replaced and saw that the replaced control board was not working and ordered another one. Again third visit was by Scott and he replaced with the newly ordered control board that too did not work. I asked him to see if he has my original control board and he did have it in his truck and replace it and the refrigerator started working but the ice maker is still not working. He did not do thorough checking and told me he has to take away the old parts which I refused. I had a break down of the refrigerator for 3 weeks and had to throw away all the food worth $400-500. Now also the orginal problem is not solved. Scott had a very casual approach to solving the problem and did not pay attention to a lot of things. Sears Home Service customer service is horrible and lock you down from talking anyone. The call by phone system is such that it will not let you talk to anyone if your appointment is schedule and will not let you give any feedback. I will never recommend Sear Home Service to anyone. The control board charges have to be reimbursed. I have to put a food loss claim. And also claim back the charges for all the parts and services' if the icemaker is not repaired satisfactorily. I am currently in this process of putting my claim and have wasted many hours so far.
Rajesh N,
E Longmeadow, MACustomer service response - Hi Rajesh , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694901787042