1100 Middlesex Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Snowblower Service
Stephen was punctual and knowledgable about his work. He was willing to answer my questions and made recommendations on how to maintain the snowblowers after the winter use. The convenience of having the snowblowers serviced at home was helpful to me.
Susanne C, Acton, MA
Snowblower maintenance
He arrived at the time he did and performed the work he was hired to do. Stephen was friendly and approachable. I would recommend this service.
James L, Acton, MA
Fast and complete service.
Came early to his appointment, fix the dryer quickly and cleaned up. Great service.
None, Lincoln, MA
Excellent Service
Steve is always great. Professional, thorough, very friendly. Always a pleasure when he comes to service my snow blower and lawn tractor.
Ed W, Tewksbury, MA
Professional yet expensive
Our technician was very nice and professional. However the price for what was done was off the charts expensive! He came and tightened up/secured a light fixture in the stove hood. Was charged almost $300.00!
Sharon C, Billerica, MA
Thanks
Prompt, efficient, and professional. Great job. No complaints. Thanks you.
Brian S, Lexington, MA
Dishwasher repair
Jim replaced a broken fuel pump. He was very personable, knowledgeable, and efficient.
John S, Waltham, MA
Geralson Is Wonderful
Although your customer service is horrendous with not being able to speak with a human being and many mixups since my technicians initial diagnosis on October 11, he was awesome today. Although I had to assist him, he was nothing but professional, knowledgeable, and polite.
Samantha M, Bedford, MA
Dishwasher repair
Orlando was prompt and professional
Sharon W, Tewksbury, MA
Disappointed in the wait for service !
The service tech called me today to say that he was coming in. I had not scheduled this date and it was fortunate that I just happen to be home though about to leave the house. He came in and did his job. Let's hope that the repair and cleaning of the filter worked. My gripe is not with your technician. It is with the fact that I had an emergency situation six weeks ago and I had to wait for service even though I purchased an emergency maintenance agreement. it is impossible to reach a human when calling your multiple numbers that all get routed to either the Philippines or India. This is extremely frustrating when we are in mainland USA. I would not recommend your service or that anyone purchase an agreement that you solicit to customers of the former Sears and Roebuck. I have submitted a complaint to the Massachusetts Attorney General's office in hopes that there will be a class action suit against this company that only has a PO Box in Florida, and no true US contact number. I am very disappointed in your service company.
Martha B, Carlisle, MA
