Appointment Lookup
802-552-4364
1100 Middlesex Turnpike Reviews
Read reviews from customers who used our services at 1100 Middlesex Turnpike
Total reviews
240
Average Rating
4.3/5
I have an old washing machine. The technician could not find a serial number or model number. A previous technician told me that parts were no longer available.
Mary W,
Customer service response - Thank you for sharing your experience and bringing this issue to our attention. We apologize for any inconvenience you may have encountered with the technician's inability to find the serial or model number of your washing machine. We appreciate your feedback and will take it into consideration to improve our services.
Sears Home Services on 1705482663274
Naresh I,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723082980286
Our technician Vonzell was amazing (5 stars for him) but our overall experience with Sears was frustrating. We were told that a different technician was coming on Monday between 1 and 5 pm, and received a confirmation text on Monday morning. We never heard from a technician that day. The next day, we were told that Vonzell was coming. He did a great job, but $300 for 45 minutes' labor to install an $18 belt is ridiculous, Sears! Also, we were spammed with many emails/texts asking for the same information over and over again, even though we had provided it on the web and over the phone. Very frustrating experience overall. But Vonzell was fantastic and fixed our problem promptly and courteously.
Stephanie S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638185221
I don’t like the fact that I could not get an estimate of how much it would cost to fix my washer door latch. I provided you with the part number, texted pictures of the washer door and latch and stated what the problem was. After confirming by phone conversation and text the time of his visit, I got another text telling me that if I did not confirm my appointment would be cancelled! As a result when the repair man came and told me it would be over $400 to install a $100 door latch I was shocked, needless to say I did not get the machine fixed by your employee! Robbery! However, the repair man would get five stars for his courtesy, kindness and understanding of how upset I was during his visit.
Terry G,
Customer service response - Thank you, Terry, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1712503705375
The technician dint clean up and take away old parts. Were left for us to clean up.
vrushali P,
(Translated by Google) He never arrived and didn't even try to arrive; he just wasted my time. (Original) Nunca llego y tampoco hizo el intento de llegar solo me hizo perder tiempo.
Euri M,
Customer service response - We apologize for the trouble you've faced, Euri. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779151304304
Permanently Closed
Maria S,
Terrible. Didnt do a thing other than ask me if i spoke to Z Line about my issues and what did they say. Went to his truck to call Zline about my issues only to return 15 mins later to tell me the call dropped and he couldn’t wait around as je had other visits to go to so he would be closing out my service ticket. Was a total wastw of time. Zline is sending another service company
Jason L,
Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769997444365
I would have given negative rating if it was possible. The person who came was not listing anything . He was supposed to replace the dishwasher . Did not come prepare. Did not bother to turn on the tap.
Neeraj K,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769395625304
So there is no location repair here in the Mall it like bogus locate search bate for those searching for appliance repair.
Dave R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768881199789
