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1100 Middlesex Turnpike Reviews
Read reviews from customers who used our services at 1100 Middlesex Turnpike
Total reviews
240
Average Rating
4.3/5
Orlando was an excellent technician. Would request him to perform our repairs in the future.
NH_Retiree,
Customer service response - Thank you for your feedback and for acknowledging the excellent service provided by our technician, Orlando. We appreciate your support and look forward to assisting you with any future repairs.
Sears Home Services on 1707202157145
Orlando was very professional and helpful.
Elizabeth A,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about Orlando and his professionalism and helpfulness. We strive to provide excellent service to all of our customers.
Sears Home Services on 1707198123124
The technician was not able to come to our house inside the planned window. But once he arrived, he did a good job of troubleshooting the issues. We determined that the cost of repairing our kitchen range was more than the unit is worth.
Daniel G,
Customer service response - Thank you for your feedback, Daniel. We apologize for the delay in the technician's arrival, and we're glad he was able to assist with troubleshooting the issues.
Sears Home Services on 1781034563073
The process was unnecessarily prolonged when the original diagnosis was faulty. When the installation technician arrived 4 days later he realized that the wrong parts had been ordered. The technician then correctly diagnosed the parts needed and reordered.them. No issues with the technician who was knowledgeable and fast
Joe L,
Customer service response - Thank you for your feedback, Joe. We're sorry for the initial inconvenience but glad to hear our technician was knowledgeable and fast in resolving the issue.
Sears Home Services on 1766974825230
I paid for two light bulbs. The technician installed one and took the other. That’s steeling.
Alan S,
Customer service response - Thank you for your feedback, Alan! We're glad to hear you were satisfied with the comprehensive analysis and repair.
Sears Home Services on 1748910467196
Did annual washing machine check up. All set.
Villoo B,
Customer service response - Thank you for your feedback, Villoo! We're glad to hear your annual washing machine check-up went well.
Sears Home Services on 1748824917070
Service technician was great. He gets all A’s However, you’re automated phone system is not consumer friendly
Larry O,
Customer service response - Thank you for your feedback, Larry! We're glad to hear the technician provided great service, and we apologize for any inconvenience with our phone system.
Sears Home Services on 1733908431224
Susan R,
While the repair was performed professionally, I was taken aback by a $50 fee for "Clean and Maintain Service," which involved vacuuming lint, while leaving a trail of it in the room and dumping it into my trash bin.
Robert D,
Customer service response - We apologize for the inconvenience caused by the cleaning service, Robert. We appreciate your feedback and will work on improving our service quality.
Sears Home Services on 1751503091127
Looked like Tech was in a hurry to go to his next appointment
John B,
Customer service response - We apologize if our technician appeared rushed; thank you for bringing this to our attention. We value your feedback and will aim to provide a more attentive service in the future.
Sears Home Services on 1711524939953
