1100 Middlesex Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dicovitsky F
Arben came to fix the ice built up behind the freezer. He replaced the needed part and explained the cause of the ice built up. He set up the area before the work and cleaned up well after the work. He took the not needed part away, saving me a trip to UPS. Arben is polite, efficient, and professional. Thank you!
Customer service response - Thank you for your detailed feedback! We're delighted to hear that Jamie provided thorough and friendly service for your appliances, and we hope to have him back for the fridge part installation.
Sears Home Services on December 12, 2024
Phil
So responsible, knowledgeable, and thorough. Very easy to use!
Customer service response - Thank you for your positive feedback, Phil! We're delighted to hear you found our service responsible, knowledgeable, and easy to use.
Sears Home Services on December 05, 2024
Shari W
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on November 23, 2024
Michael S
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 06, 2024
Ralph A
Fantastic workmanship
Customer service response - Thank you for your positive feedback, Ralph! We're thrilled to hear you appreciated the workmanship.
Sears Home Services on November 05, 2024
Jim B
Excellent service tech!
Customer service response - Thank you for your positive feedback, Jim! We're pleased to hear you received excellent service from our technician.
Sears Home Services on November 05, 2024
BJC 0
Stephen was amazing! He took the time to clearly explain the issues and the necessary parts to get my mower running. He promptly prepared and presented me a quote & explained the next steps.
Customer service response - Thank you for your wonderful feedback! We're delighted to hear that Stephen provided clear explanations and prompt service for your mower.
Sears Home Services on October 17, 2024
Barbara J
Fednel was great. Gave the fridge a great check-up, and fixed the grate. Earlier in the day, I received a call from a young woman from SEARS who wanted to explain how I can could save a bit of money from the $150.00 charge for today’s service. I explained that I had a service warranty and did not have to pay for the service today. She said to hold and she would try to find that info, but after 3 minutes, my call was disconnected. I had to call back the 1-800 number I had called to make this appointment, explain this issue, and he found/knew I had the service warranty, and said he would try to explain that to the woman who called to tell me how to save some money on this service charge today. Fix this issue!
Customer service response - Thank you for your feedback and for letting us know about the issue with the call. We're glad to hear Fednel provided great service, and we apologize for the inconvenience with the call disconnect. We appreciate your patience and will work on improving our communication process.
Sears Home Services on October 16, 2024
csmanchikanti
Amazing experience. Knowledgeable, Thorough cleaning. Use full tips.
Customer service response - Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience and found our service knowledgeable and thorough.
Sears Home Services on October 13, 2024
Robert G
He did a excellent job giving my snow thower a tune up
Customer service response - Thank you for your positive feedback! We're thrilled to hear that your snow thrower received an excellent tune-up.
Sears Home Services on October 10, 2024
