3115 Highway 28 East Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donald A
This is the one of the worst experience of service received. Parts came in one week after diagnosis and could not get return call. Repair done approximately two months later. Refrigerator still not working right. Cutting my lost, discontinuing service.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 05, 2024
Shaunna M
David arrived Monday morning. I explained to him that the washer was not washing clothes properly. Clothes were still coming out with dirt and grime on them. He said he recalibrated the washer but mechanically it was working fine. He never once moved the washer, looked under it or even behind it. He told me to try a cold water detergent and also use the deep water wash setting. As soon as he left, I tried to wash a very small load of clothes with his recommended deep water wash only to have the exact same issues. I had to setup another appointment for the next day. A different technician came out and actually tilted the washer back to look. Ended up the washer needed a transmission and a new hub plate.
J
Did not fix the problem after coming several times The problem was addressed again with the technician and refused to fix and said he had to leave. Message received
