900 North 5th Street Suite 12 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Abigail L
He explain me every settings on my dryer
Customer service response - Thank you for taking the time to share your positive experience. We're glad to hear that you were satisfied with the explanation of your dryer's settings.
Sears Home Services on August 06, 2024
migdalia F
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Barbara D
Very pleaseđ
Customer service response - Thank you for sharing your positive experience with our Appliance repair service. We're thrilled to hear that you're very pleased!
Sears Home Services on June 20, 2024
Brendan H
Great service man. Too bad the company didnât listen and will need to send him out again to finish the work he recommended,
Customer service response - Thank you for your feedback. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We will ensure that the necessary steps are taken to complete the recommended work during the next visit.
Sears Home Services on February 04, 2024
S T
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 22, 2024
trish
Great job! Professional solved problem and cleaned up before he let!!!!
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Molly H
James M
Technician was freindly and respectful. Determined issue and what it would take to fix but it was cheaper to get new unit if tech fixed. So paid for diagnostic and ordered parts myself.
Customer service response - Thank you for your feedback, James. We're glad to hear our technician was friendly and respectful, and we appreciate your understanding in handling the situation.
Sears Home Services on December 03, 2024
Jessica G
Sears appliance repair was contacted on 3 March about an error code E5 on my dryer. The first appointment was scheduled for 13 March. We were given a window of 0700-1800 and waited at home all day to receive a message 13 minutes before their window closed to tell us that nobody would show up. The next appointment available at this point was 27 March. The repair technician saw the error code come up. Then it was âsuddenly workingâ. He âcouldnât find anything wrongâ. We paid, without having any work done. At 1800 this same night, the dryer threw the same error code and will not start. Great serviceđđ»
Customer service response - We apologize for the trouble you've faced, Jessica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 27, 2025
Mary P
If I could give a lower rating I would go negative. It's January and we have been waiting since July to have our washer repaired. They order one part then the next visit another part. Our second to last app he said well I going to have them replace it and took all the parts. Two weeks later I called Sears and they informed me because our washer was outside when he came they weren't going to cover it. The tech wanted it outside because he was too big to work on it in the house. Now today we had another appointment. Well they never called to say they were not coming. I can't express how sick and disappointed I am about this situation. I would never recommend sears warranty to anyone.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 15, 2025
