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900 North 5th Street Suite 12 Reviews
Read reviews from customers who used our services at 900 North 5th Street Suite 12
Total reviews
51
Average Rating
4.5/5
S T,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1705908196842
Great job! Professional solved problem and cleaned up before he let!!!!
trish,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174788375
Molly H,
James H,
Customer service response - Thanks for the great rating, James! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1777003120882
They said to be here from 8-3 repairman got to my house 4:15. I could have got a courtesy call he would be late. So I was here all day couldn’t go do anything. Fixed all items just my time off is valuable. Parts came in all things were good just allow the customer a courtesy call
Terrence C,
Customer service response - Thank you for your feedback, Terrence. We're glad to hear the repairs were completed, and we apologize for the inconvenience caused by the delay and lack of a courtesy call.
Sears Home Services on 1771370839147
Technician was freindly and respectful. Determined issue and what it would take to fix but it was cheaper to get new unit if tech fixed. So paid for diagnostic and ordered parts myself.
James M,
Customer service response - Thank you for your feedback, James. We're glad to hear our technician was friendly and respectful, and we appreciate your understanding in handling the situation.
Sears Home Services on 1733288138620
When you call you get a robot voice assistant and they will not service anything in Anacoco despite being in the same parish
Richard M,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783300213429
Very disappointed with Sears. They charged American Home Shield for work that was never done, and then AHS turned around and charged us. Sears didn’t even attempt to provide the service, yet claimed they did. Completely dishonest experience — I wouldn’t recommend them to anyone.
Timothy B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1747272801084
Sears appliance repair was contacted on 3 March about an error code E5 on my dryer. The first appointment was scheduled for 13 March. We were given a window of 0700-1800 and waited at home all day to receive a message 13 minutes before their window closed to tell us that nobody would show up. The next appointment available at this point was 27 March. The repair technician saw the error code come up. Then it was “suddenly working”. He “couldn’t find anything wrong”. We paid, without having any work done. At 1800 this same night, the dryer threw the same error code and will not start. Great service👍🏻
Jessica G,
Customer service response - We apologize for the trouble you've faced, Jessica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743130816869
If I could give a lower rating I would go negative. It's January and we have been waiting since July to have our washer repaired. They order one part then the next visit another part. Our second to last app he said well I going to have them replace it and took all the parts. Two weeks later I called Sears and they informed me because our washer was outside when he came they weren't going to cover it. The tech wanted it outside because he was too big to work on it in the house. Now today we had another appointment. Well they never called to say they were not coming. I can't express how sick and disappointed I am about this situation. I would never recommend sears warranty to anyone.
Mary P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737000369998
