4070 Ryan St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Clark Y
The technician was very nice and explained the situation. He didn’t do any work because I canceled the job due to the cost your company would charge me to replace a $20 switch. The cost would have been about $500. Including the diagnostic cost. That is absolutely ridiculous and seems to be bordering on highway robbery. I will not recommend your company to anyone and in fact will make it a point to dissuade anyone I know from using your company. I am shocked by how outrageous this experience has been.
Customer service response - We apologize for the frustration you experienced, Clark. Your feedback is important to us, and we appreciate you bringing this to our attention.
Sears Home Services on April 23, 2025
Janet L
Customer service response - We appreciate the 5-star rating, Janet! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 07, 2024
Dianna P
Service was excellent. I do have one suggestion though. When giving times of arrival your times to me is gapped to wide. 2-4 hours are to me sufficient. Your occupying an entire day for your customers when it's not needed. I had to block off an entire day because arrival time was between 8-5. Repairman didn't arrive until after 12. All morning was wasted. Time to me should have been 12-4. But again overall services were excellent.
Loran L
Complete scam, fraud,theft! Stay way! DO NOT PREPAY FOR A SERVICE REPAIR THEY DO NOT SHOW UP AND THEY GIVE YOU THE RUN AROUND ABOUT REFUNDING YOUR MONEY. Absolutely horrible!! Contacted BBB and attorney general
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 27, 2025
Linda S
Felt RIPPED OFF. Repairman came in and based on what he was told, didn't have to diagnose anything. It was a simple switch needing replacement. The part was $80 and for 30 min repair he charged an additional $300 labor. Never again Sears and I'll NEVER Recommend you to anyone except to tell them to steer clear. The minimum labor charge, whether it takes 5 min, or 4 hours is $300.00 He took less 30 minutes. And please don't be fooled by the "response" to contact them. Even that is a scam. All you get is the ability to make another appointment. NEVER AGAIN
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 01, 2024
Dan M
did not meet the appointment was no go
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 30, 2024
