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5715 Johnston St Reviews
Read reviews from customers who used our services at 5715 Johnston St
Total reviews
204
Average Rating
4.5/5
Gail C,
Hunter L,
I had no issue with the repair or the technician. The only issue I had was that after my parts came in, my repair appointment was pushed back 3 times and you are not able to talk to an actual person.
Brandy L,
Customer service response - Thank you for your feedback, Brandy. We're glad to hear the repair went well, and we apologize for the inconvenience with the appointment rescheduling.
Sears Home Services on 1772419633020
Martin M,
Customer service response - Thank you for the 4-star rating, Martin! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1767325480443
I do wish my fridge would have been googled before to let the tech know parts were no longer available for my fridge that is only 7 years old. This could have saved him a trip and me 131 bucks and the fridge is not fixable bc sears went bankrupt and cant get parts anymore. Skylar was very nice but shame on sears for not asking for the model number bf sending someone out. Although i guess that is how they make money is on service calls since they cannot get kenmore parts
Francine B,
Customer service response - Thank you for your feedback, Francine. We're glad to hear Skylar was nice, and we apologize for the inconvenience with the parts availability and service call.
Sears Home Services on 1761092723668
Bruce P,
Customer service response - Hi Bruce, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1743465672838
Tressa C,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1737933492983
The repair person was calm and did his best. Sears itself mispresented the company from the beginning. 1- giving a price for a consult and me asking if that was the final price and when the tech was here that was not true. 2- If you call for service be prepared to spend over 20 minutes hearing why you need the home warranty for 75 per month. 3- when you get through that then they want you to buy a service to have your ac fixed. 4-then the cost to repair a poorly put together product the service was 5 x the amount of the part.
Elise H,
Customer service response - We apologize for the misunderstandings regarding pricing and the extended service offerings. Thank you for bringing these issues to our attention.
Sears Home Services on 1722418458379
Brenda J,
Customer service response - Thank you for awarding us a solid 4-star rating, Brenda! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1710128818007
teshia F,
Customer service response - Hi teshia, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1729214617656
