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5715 Johnston St Reviews
Read reviews from customers who used our services at 5715 Johnston St
Total reviews
210
Average Rating
4.5/5
Bruce P,
Customer service response - Hi Bruce, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1743465672838
Tressa C,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1737933492983
The repair person was calm and did his best. Sears itself mispresented the company from the beginning. 1- giving a price for a consult and me asking if that was the final price and when the tech was here that was not true. 2- If you call for service be prepared to spend over 20 minutes hearing why you need the home warranty for 75 per month. 3- when you get through that then they want you to buy a service to have your ac fixed. 4-then the cost to repair a poorly put together product the service was 5 x the amount of the part.
Elise H,
Customer service response - We apologize for the misunderstandings regarding pricing and the extended service offerings. Thank you for bringing these issues to our attention.
Sears Home Services on 1722418458379
Brenda J,
Customer service response - Thank you for awarding us a solid 4-star rating, Brenda! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1710128818007
teshia F,
Customer service response - Hi teshia, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1729214617656
Patricia T,
Customer service response - Hi Patricia, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1726452579121
The technician was not rude or anything but the issue is still not resolved. Changed some parts it got hot for a bit the stopped. My dryer was damaged in the process and its nearly impossible to talk to somone. Not heating and making noise. So 1 week later and still not working.
Jenna A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775170541672
Melissa G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747026510757
Technician was nice but ineffective. My Bosch dishwasher was displaying an E15 error message indicating a leak that was accumulating at the bottom of the unit. He stayed for 1 hour and declared there was a leak. He did not find or repair the leak and charged us $129. We had to call a different company who actually took the time to find and repair the leak.
Anne C,
Customer service response - We apologize for the trouble you've faced, Anne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724900335853
Too high on labor. Wanted$280 to change a $120 part. Crazy.. $417.00 total. You can buy a new dishwasher for that price.
Kirk P,
