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5715 Johnston St Reviews
Read reviews from customers who used our services at 5715 Johnston St
Total reviews
204
Average Rating
4.5/5
Patricia T,
Customer service response - Hi Patricia, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1726452579121
The technician was not rude or anything but the issue is still not resolved. Changed some parts it got hot for a bit the stopped. My dryer was damaged in the process and its nearly impossible to talk to somone. Not heating and making noise. So 1 week later and still not working.
Jenna A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775170541672
Melissa G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747026510757
Technician was nice but ineffective. My Bosch dishwasher was displaying an E15 error message indicating a leak that was accumulating at the bottom of the unit. He stayed for 1 hour and declared there was a leak. He did not find or repair the leak and charged us $129. We had to call a different company who actually took the time to find and repair the leak.
Anne C,
Customer service response - We apologize for the trouble you've faced, Anne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724900335853
Too high on labor. Wanted$280 to change a $120 part. Crazy.. $417.00 total. You can buy a new dishwasher for that price.
Kirk P,
My washer isn't fixed and not knowledgeable. Also when he finished with my washer he didn't put it back together and hid some parts he couldn't put back together.
Yovonda T,
Customer service response - We apologize for the trouble you've faced, Yovonda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779150947180
The Technician looked at my washer, spun the drum with his hand (finger) and that's it did not do anything else, told me it's the transmission, boom $129.71 where's the service. Will not use this service again or recommend it to anyone!!!!!
Eva H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769395625282
Our original service tech quoted us $781 to repair a fridge. After 3 more service calls and providing our own wire for the final “repair” he stated that if he would have seen how bad the damage was on the FIRST visit he would have deemed it unrepairable. Two weeks with no fridge, $780 gone, and fighting with AI customer service for a full refund. Do not recommend sears.
Julia G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881199816
Has anybody had any trouble with them rescheduling the appointment? I’ve been re-rescheduled eight times now.
Tiffany F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764556641061
0 stars would be more appropriate because Dwayne was no help. He was very combative, challenging every thing I said. He did not stay longer than 6 minutes. His solution to my problem was telling me im using the dry setting wrongly. I got so frustrated, I told him to leave. I had a technician that came a month ago and the experience was 10 times better. I was left feeling a victim of racism. Not a good feeling.
sarah K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1761182254564
