5715 Johnston St Reviews

Not good my washer still doing same thing not fix. They need to send people that know how to fix r send new one if they can't fix it. Im very upset with my service

My washer isn't fixed and not knowledgeable. Also when he finished with my washer he didn't put it back together and hid some parts he couldn't put back together.

The Technician looked at my washer, spun the drum with his hand (finger) and that's it did not do anything else, told me it's the transmission, boom $129.71 where's the service. Will not use this service again or recommend it to anyone!!!!!

Our original service tech quoted us $781 to repair a fridge. After 3 more service calls and providing our own wire for the final “repair” he stated that if he would have seen how bad the damage was on the FIRST visit he would have deemed it unrepairable. Two weeks with no fridge, $780 gone, and fighting with AI customer service for a full refund. Do not recommend sears.

Has anybody had any trouble with them rescheduling the appointment? I’ve been re-rescheduled eight times now.

0 stars would be more appropriate because Dwayne was no help. He was very combative, challenging every thing I said. He did not stay longer than 6 minutes. His solution to my problem was telling me im using the dry setting wrongly. I got so frustrated, I told him to leave. I had a technician that came a month ago and the experience was 10 times better. I was left feeling a victim of racism. Not a good feeling.

Lionel didn’t seem knowledgeable,helpful or willing to do the job Definitely gouging the price he quoted for a plastic piece to be replaced on washer was ubsered $130 down the drain when I could have put that $ towards a new washer because what he quoted was that price With Nothing done and no good advice

Our technician replaced the defective part with the new part. This allowed the oven/microwave to work, however, as the oven is cooling, there is a. “ Grinding” Sound as if a fan blade is hitting something as it turns. We made the technician aware of the problem and have to reschedule him to repair that. When you call Sears appliance repair service on the phone, there’s no Possibility of talking to a person. All that One gets is virtual assistant, which Cannot answer slightly complicated questions. This limits your ability to Communicate your problem effectively to the company. We will NOT be calling Sears Appliance Repair again.

Technician originally came out to repair burner on stove and leaking dishwasher. After completing repairs on stove, there was a pot that was left over that was not reinstalled that I have no idea what it was for. When we tow the technician that the dishwasher is still leaking. He said that he did not have time to wait and see it that he had other customers and left. I would give the technician a grade of one for service that was performed.