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5715 Johnston St Reviews
Read reviews from customers who used our services at 5715 Johnston St
Total reviews
210
Average Rating
4.5/5
Did not correct the problem, wanted to so repair for $800.00 dollars and tried to sell maintenance agreement. When I can buy a brand new stove for $800.00 follars
Marshall P,
Customer service response - We apologize for the trouble you've faced, Marshall. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747789240672
Horrible. Tech NEVER came and put an order in as if he did I’m still waiting. I will be reporting this to corporate.
Gabrielle J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1745799455394
Awful no one showed up
Wendy Y,
Customer service response - We apologize for the trouble you've faced, Wendy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742868827327
Where to start. Visit #1 How about the fact that you can only get a window of 8am-5pm for service. (Have to miss a full day of work. To show up with no parts.) Visit #2 All parts ordered were not sent the first time ordered on visit #1 and some parts ordered new were used. (Now have to reorder parts for second time.) Visit #3 received appointment cancelation at 1:30pm saying the technician had to reschedule. This was on a Saturday. Visit #4 Parts that were on 2nd visit did not work. (Have to order new parts again.) Visit #5 New parts final arrive and fridge is fixed. (For how long who knows.) So after 4 visits 1 canceled appointment (5 missed days of work with no compensation) my ice makers finally seem to be working as they should. Not sure who is to blame with the parts issues but someone needs to do better!!! Also, the 9 hour wait/ window makes no damn sense!!! I missed 5 days of work for this issue that should have been fixed on visit #1 had the technician had replacement parts in his truck.
Dwayne V,
Customer service response - We apologize for the trouble you've faced, Dwayne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737350538804
I give this experience 0.I understand that y'all charge to a fee of $119 to come out BUT a labor charge that added up to $134! And the problem was not fixed 😡Ok the technician could not find the part for my fridge so he made a suggestion on how to temporarily fix it until I can find the part but he never made an effort to help but still charged me for a labor fee!!! Didn't realize this until I seen my receipt.Now days every thing is all about money and trying to get over people.I bet this is the first and Last time I will ever deal with Sears technicians again.Big Mistake!!! 0 stars
Katrina J,
Customer service response - We apologize for the trouble you've faced, Katrina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733039591637
I am not pleased with what he did or I should say what he didn’t do. He pushed a few buttons and said it was fine. I asked about a probe to check the temperature and he said it wasn’t necessary. I think he was anxious to get off work. For what he did I could have done. He was here for maybe 5 minutes
Linda S,
Customer service response - We're really sorry to hear about your experience, Linda. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723771374814
Whenever the technician came out to look at my washer he looked at it and say he ordered the parts. Had to call and set up another appointment . When I finally got the date for them to come out. He came and didn't have the parts. It took two months to fix it. Very disappointed! Wouldn't recommend this company
Dorothy C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283178595
The technician lied and stated I refused service. He never showed up. Go figure it's after 4 on Friday afternoon, you decide who's telling the truth.
Frank B,
Customer service response - Thank you for taking the time to bring this to our attention, Frank. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718066516424
I have had 2 follow up appointments scheduled to install delivered parts on a dryer. First no showed. Today they reported "they missed us" when I have cameras showing they never arrived. I have a third follow up appointment and if they actually show up I might delete this review. As of now, I'm very unhappy and would not recommend this company.
hailey B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712790645168
2 weeks ago I called Sears Home Service to have the seal replaced on my refrigerator door. I gave the model & serial numbers & requested that the repairman bring the part so a 2nd trip would not be required. I was told to also put that information on the appt site which I did. I also paid the $99 fee required. Today the repairman showed up with no gasket for the door and gave us an estimate for over $400 to replace the part, which by the way doesn’t require tools. In the time I waited for this appt I was called and emailed repeatedly by Sears reps trying to upsell me on service contracts and cleaning service on other appliances. I am done Sears.
Tammy L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705680203444
