Appointment Lookup
802-552-4364
5715 Johnston St Reviews
Read reviews from customers who used our services at 5715 Johnston St
Total reviews
204
Average Rating
4.5/5
Whenever the technician came out to look at my washer he looked at it and say he ordered the parts. Had to call and set up another appointment . When I finally got the date for them to come out. He came and didn't have the parts. It took two months to fix it. Very disappointed! Wouldn't recommend this company
Dorothy C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283178595
The technician lied and stated I refused service. He never showed up. Go figure it's after 4 on Friday afternoon, you decide who's telling the truth.
Frank B,
Customer service response - Thank you for taking the time to bring this to our attention, Frank. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718066516424
I have had 2 follow up appointments scheduled to install delivered parts on a dryer. First no showed. Today they reported "they missed us" when I have cameras showing they never arrived. I have a third follow up appointment and if they actually show up I might delete this review. As of now, I'm very unhappy and would not recommend this company.
hailey B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712790645168
2 weeks ago I called Sears Home Service to have the seal replaced on my refrigerator door. I gave the model & serial numbers & requested that the repairman bring the part so a 2nd trip would not be required. I was told to also put that information on the appt site which I did. I also paid the $99 fee required. Today the repairman showed up with no gasket for the door and gave us an estimate for over $400 to replace the part, which by the way doesn’t require tools. In the time I waited for this appt I was called and emailed repeatedly by Sears reps trying to upsell me on service contracts and cleaning service on other appliances. I am done Sears.
Tammy L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705680203444
