1914 Hammond Square Drive Reviews

Donnie was great…I just have a few questions that I would like to ask him, but I can’t seem to get a hold of him. It would be great if he could call me.

Vaughn did a good job once he arrived. Texted that was on the way and showed up 1 1/2 hours later. Once he arrived he told me that he had to take a mandatory lunch break. It would have been nice to know this or at least when I got text would have been made aware of this. Also this was the third appointment to fix my ice maker. The first guy misdiagnosed as the ice maker. When the second guy got here he said it was the water valve. The price of the valve was less but they charged more labor to come back a third visit to fix. The third visit should have been free since they diagnosed it wrong. The second technician said that the first technician was not experienced and diagnosed it incorrectly. To be honest I don’t think I will use this service again.

Jury is out. Samsung appliance repair diagnosed a completely different problem with my dishwasher. I will be contesting this charge for service or theirs based on the outcome of the repair I have scheduled. Your tech diagnosed a leaking Tub they diagnosed a leaking drain pump. We will see who is write and I can ammend my review if necessary.

Ronald failed to unplug GE Washer before he left our residence at the end of the 1st appointment to assess the problem & order parts on 1/9/25, after asking him to disconnect washer because of a continuous flashing light in the tub every 10 seconds accompanied with a noise. We knew we wouldn’t be able to unplug Washer because of the location of the electrical outlet behind washer & dryer, the height of appliances on the pedestals & the weight of the appliances. My husband has Parkinson’s & was unable to unplug washer. I called Ronald right away after he left since he lives close by & left a voice mail message asking him to return to unplug washer because we were afraid of a fire hazard. Also called Ronald a second time requesting he please come unplug washer. The 2nd appointment to repair washer wasn’t until January 27th. Ronald failed to respond to my two voice mail messages. We had to ask a younger neighbor for help. He had to bring a wooden board to put over the laundry room sink & climb on it to reach behind washer & dryer to unplug washer. My husband is a disabled Vietnam Vet with Parkinson’s! Desperate for assistance before we heard back from our neighbor, I called back to Lowe’s Extended Warranty number/A & E Factory Service twice. 1st time I was told they couldn’t help me by a rude employee named Ralph. Second time I called, I was told that they would send a message to Ronald to return to unplug washer & would call me back. No phone call was received from either A&E Factory Service or Ronald. The 2nd visit by Ronald to install new parts ordered was great. Ronald even told us that he did indeed receive the messages after 1st appointment about needing to unplug washer but couldn’t return.😡.

Didn't say how the washer motor got wet,he was not here but 10 minutes when he said that we had a leak on the washer, didn't check to see were the leak was

They tried to up sale everything. They would not fix one bad wire connection, They said they would have to replace an entire wire harness, that and labor would have been $600. I spent 3 dollars at Home Depot and fixed it myself. The did find the problem.

The repairman came. Connected parts and said it was fixed but my fridge is not working still

Jerome was awful! Talked down to me, like he was disappointed there wasn't a man to talk to. Said it was shorted out by lizards, which when I called a real AC person they said no, it wasn't. It just needed a new capacitor. Asked me if he even tested the capacitor, which he didn't. I had even asked Jerome if it is the capacitor and it's not covered for some reason, do you have one and I'll pay? He said, Ma'am, I don't know if I do or not, but it just doesn't work like that. Said he was going to his truck to write a report and let me know and then drove off. Horrible person!