1914 Hammond Square Drive Reviews

My repair appointment has been cancelled the day of 5x in a row. My refrigerator has not been working correctly since the first week of April. I’ve seen a technician one time and wouldn’t you know it, he ordered the wrong part. I haven’t seen anyone since. SEARS is the contracted vendor for Assurant who is the extended warranty provider for Samsung Care. At this point, I would never buy a Samsung product ever again if this is the kind of service you receive. Good luck speaking to human with Sears, everything is done through AI bots who cannot give any type of detail as to why the service appointments continue to get cancelled the day of.

All tech did on first visit was read the error code given ( I could do that ) … he did not try to do any diagnostics at all ordered a $9 part charged $300 labor came back 4 days later to try install the part and said guess that wasn’t the problem after all??? Saying may be the motherboard… now I am having to try get my $$ refunded and have to by new dryer …

Tech never showed or called So I don’t know how you want me to rate the service provided .. except that I have had complete shitty service with sears I have been trying to get my double oven repaired since before thanksgiving .. my appts keep getting cancelled and rescheduled and thought they were showing today … got an email and text saying tech was on the way but his name was michael not Donnie . No call no show

Bad activity

They missed 3 appointments. They came out on time. Ordered the part and missed the next 3 appts. It has been 2 months. The next appt is 3 was away. Goodbye.

The technician would get 5 stars because he did a great job on his part of fixing the problem but the whole process of getting to the point of his actually getting there to fix it was a nightmare to say the least. I will not be using Sears for appliance repairs in the future because of the system that in place to set up a repair. It took me 2 1/2 weeks and a lot of back and forth over the link that I had to use and the information they asked for on the link never got to the technician so there was a lot of confusion. 08/13/24 Received a response on this review with instructions on how to reach out to Sears repair because they wanted to help make my problems that I had better. Well they said to call a number but did not give any other details and when you call the number there is no option to choose that will get you any where for anyone to help you. Also they say to login to there website and they give you the login but no additional information so it only takes you to the place to schedule an appointment and not much else. So that really helped my problem.

Technician wouldn’t come knock on my door so he closed out the ticket.

Sears warranty A&E Factory Services have been working on my refridge for over a year. I’m still without a fridge and won’t even come to check for parts so I could get it running before Christmas. But I’m still paying monthly warranty. Do not-Do not get caught up in this scam. They promised me a new fridge if they couldn’t repair mine. Not true!